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Unit 1 – Introduction to the Course and Core Resources

 
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Unit 2 – Mission of the Courts

  • And Justice for All: Ensuring Public Trust and Confidence in the Justice System.  Chicago, IL:  American Bar Association, Standing Committee on Judicial Independence, 2001.  (Available in the NCSC Library.)
     
  • Aikman, Alexander B.  Art and Practice of Court Administration.  Boca Raton: Auerbach Publications, 2007. (Available in the NCSC Library.)
     
  • Bertran, Michele.  The Purposes and Responsibilities of Courts:  New Jersey’s Court Leaders.  Williamsburg, VA: Institute for Court Management, 2009.             
  • Carothers, Thomas (Ed.) Promoting the Rule of Law Abroad: In Search of Knowledge.  Washington, D.C.: Carnegie Endowment for International Peace, 2006.  (Available in the NCSC Library.)
     
  • A Court System of the Future: The Promise of Court Restructuring in New York State. The Special Commission on the Future of the New York State Courts.
  • Church, W. Lawrence.  “History and the Constitutional Role of Courts.”  Wisconsin Law Review 1071 (1990). (Available in the NCSC Library.)
     
  • Friesen, Ernest. Caseflow Management in Context: The Purposes of Courts.  (Video)  Denver, CO: National Center for State Courts. (Available in the NCSC Library.)
     
  • Gray, Judge James P.  Wearing the Robe: The Art and Responsibilities of Judging in Today’s Courts.  Garden City Park: NY:  Square One Publishers, 2009. (Available in the NCSC Library.)
     
  • Hanson, Roger.  “Changing Role of a Judge and Its Implications.” 38 Court Review 4 (Winter 2002): 10. 
  • Howard, A. E. Dick (Ed.) The Constitution in the Making: Perspectives of the Original Thirteen States.  Williamsburg, VA: National Center for State Courts, 1993. 
  • Hurst, James Willard.  The Functions of Courts in the United States, 1950 – 1980.  Madison, WI: University of Wisconsin, 1980.  (Available in the NCSC Library.)
     
  • Law and the Courts: The Role of Courts (Volume 1).  Chicago, IL: American Bar Association, Division for Public Education, 2000. (Available in the NCSC Library.)
     
  • Lieberman, Jethro K.  The Role of Courts in American Society: The Final Report of the Council on the Role of Courts.  St. Paul, MN: West Publishing Co., 1984. (Available in the NCSC Library.)
     
  • Nowak, John E. (Reporter) “Courts and the American System of Government.” State Courts: A Blueprint for the Future.  Williamsburg, VA: National Center for State Courts, 1978.  State Courts: A Blueprint for the Future: Proceedings of the Second National Conference on the Judiciary Held in Williamsburg, Virginia March 19 – 22, 1978.  Williamsburg, VA: National Center for State Courts, 1978.                                                                 
  • Position Paper on Effective Judicial Governance and Accountability: Conference of State Court Administrators.  Arlington, VA: Conference of State Court Administrators, 2001.                                   
  • Pound, Roscoe.  Organization of Courts.  Boston, MA: Little, Brown and Company, 1940.  (Available in the NCSC Library.)
     
  • Purposes and Responsibilities of Courts: Midyear Conference Notebook.  Portland, OR: National Association for Court Management, 2009. (Available in the NCSC Library.)
     
  • Role of the Connecticut Courts.  State of Connecticut Courts.
  • The Role of Courts in Government.  FindLaw.   
  • The Rule of Law: Foundation for Communities of Opportunity and Equity.  Chicago, IL: American Bar Association, 2008.   
  • Mission and Vision Statements – Samples:

 

 

 

 

 

 

    • http://www.courts.state.me.us/                                                                                 Mission Statement - Maine Judicial Branch

 

    • http://www.judiciary.state.nj.us/mission.htm                                                              Mission Statement, Vision Statement and Statement of Core Values – New Jersey

 

 

 

 

 

 

    • http://www.jud.ct.gov/cssd/CSSD_plan.pdf                                                              Strategic Plan - See both Vision and Mission Statements on Page 4

 

 
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Unit 3 – Performance Measures: The Customer and Internal Court Perspectives

 
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Unit 4 – High Performance Court Framework: Learning/Innovation Perspective

 
 

Unit 5 – Managing Improvement in Court Performance: Quality Assurance Loop

  • Aelterman, Guy. "Sets of Standards for External Quality Assurance Agencies: A Comparison." 12 Quality in Higher Education 3 (Nov. 2006): 227.
     
  • Aikman, Alexander.  Total Quality Management in the Courts: A Handbook for Judicial Policy Makers and Administrators.  Williamsburg, VA: National Center for State Courts, 1994. (Available in the NCSC Library.)
     
  • Bellingham, Laura. "Quality Assurance and the Use of Subject Level Reference Points in the UK."  14 Quality in Higher Education 3 (Nov. 2008): 265.
     
  • Bush, Robert A. Baruch.  “One Size Does Not Fit All: A Pluralistic Approach to Mediator Performance Testing and Quality Assurance.”  19 Ohio State Journal on Dispute Resolution 3 (Spring 2004):937. (Available in the NCSC Library.)
     
  • Business Process Reengineering Assessment Guide.  Washington, D.C.: U.S. General Accounting Office, 1997.    
  • Caldwell, Peter S.  “The Training of Arbitrators and Quality Assurance of Arbitration.”  9 Journal of International Arbitration 3 (1992): 99. (Available in the NCSC Library.)
     
  • Clarke, John A.  “The Role of the Executive Component of the Court.”  5 Court Manager 3 (Summer 1990): 4.  (Available in the NCSC Library.)
     
  • Chang, Richard. Process Reengineering in Action: A Practical Guide to Achieving Breakthrough Results.  San Francisco, CA: Jossey-Bass Pfeiffer, 1995.
     
  • Chang, Richard and Matthew Niedzwiecki.  Continuous Improvement Tools: A Practical Guide to Achieve Quality Results. Irvine, CA: Richard Chang Associates, 1993. 
     
  • Court Business Process Enhancement Guide: An Aid to Process Improvement and Process Reengineering for Judges, Court Managers and Court Information Technology Directors.  Williamsburg, VA: SEARCH, National Consortium for Justice Information and Statistics and National Center for State Courts, 2003.                                          
  • Della Noce, Dorothy J.  “Communicating Quality Assurance: A Case Study of Mediator Profiles on a Court Roster.”  84 North Dakota Law Review 3 (Summer 2008): 769. (Available in the NCSC Library.)
     
  • Fricke, John G. “Quality Assurance, Program Evaluation and Auditing: Different Approaches to Program Management.”  3 Canadian Public Administration 3 (1991): 435.
     
  • Guide on Performance Measure Management.  Salt Lake City, UT: Governor’s Office of Planning and Budget, 2007. 
  • Haley, Reginald.  Assessing and Assuring Quality: From a Client’s Perspective.  Equal Justice Conference, 2004. (Available in the NCSC Library.)
     
  • Holding Courts Accountable: Counting What Counts.  Williamsburg, VA: National Association for Court Management, 1999.  (Available in the NCSC Library.)
     
  • Klaversma, Laura.  Using Business Process Reengineering Strategies for Courts.  Kansas City, MO: Eighth National Court Technology Conference, National Center for State Courts, 2003. 
  • Madaus, George F., and Daniel L. Stufflebeam. "Educational Evaluation and Accountability: A Review of Quality Assurance Efforts.”  27 American Behavioral Scientist 5 (1984): 649.
     
  • Martin, John et al.  Strategic Planning in the Courts: Implementation Guide.  Denver, CO: Center for Public Policy Studies, 1995.  (Available in the NCSC Library.)
  • Morgan, David et al. Focus Group Kit. (6 Vols.) Thousand Oaks, CA: Sage Publications, 1997.  (Available in the NCSC Library.)
     
  • “Quality Assurance through Wisconsin’s Children’s Court Initiative.  8 Child/Court Works 6 (2006):1.  
  • Reengineering and Process Improvement Glossary of Terms.  Williamsburg, VA: National Center for State Courts, 2003.                                                        
  • Staes, Patrick.  Quality Development in the Field of Justice. Maastricht. The Netherlands:  European Institute of Public Administration, 2008. (Available in the NCSC Library.)
     
  • Steelman, David C.  Court Business Process Enhancement Manual:  An Aid to Process Improvement and Process Reengineering for Judges, Court Managers, and Court Information Technology Directors.  Williamsburg, VA: Conference of State Court Administrators and National Association for Court Management, 2003.                       
  • Wagenknecht-Ivey, Brenda, David Price and John Martin.  Continuous Quality Improvement in the Courts: A Practitioner’s Guide.  Denver, CO: Center for Public Policy Studies, 1998. (Available in the NCSC Library.)
     
  • Wessels, Bob and Harry Leverette.  “Data Quality Management for Courts.”  16 Caseload Highlights 2 (2009).                                      
  • Zemans, Frederick H.  “The Community Legal Clinic Quality Assurance Program:  An Innovative Experience in Quality Assurance in Legal Aid.”  33 University of British Columbia Law Review 2 (Winter 2000): 243.  (Available in the NCSC Library.)

 
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Unit 6 – Leading Improvement in Court Performance

  • “A Decade of Trial Court Funding.”  California Courts Review (Winter 2009). 
  • Budgeting for the U.S. Judiciary: Preparing for the Future.  Washington, D.C.: National Academy of Public Administration, 2007.                                                  
  • Budget Resource Center.  National Center for State Courts, Knowledge and Information Services Division.    
  • Buenger, Michael L. “Of Money and Judicial Independence: Can Inherent Powers Protect State Courts in Tough Fiscal Times?” The Kentucky Law Journal 92.4 (Summer 2004): 979. (Available in the NCSC Library.)
     
  • Buenger, Michael.  “State Courts and State Legislatures: A Funding Crisis Renewed.” Future Trends in State Courts 2008.                                                        
  • Burke, Kevin.  “Editorial: An Impending Crisis in State Court Funding.” 92 Judicature 2 (2008).
  • Carlson, Alan, Kate Harrison and John K. Hudzik.  Adequate, Stable, Equitable, and Responsible Trial Court Funding: Reframing the State vs. Local Debate.  Washington, D.C.: Justice Management Institute, 2008.  
  • Cicconetti, Michael A., Michael L. Buenger, Lawrence G. Myers, and Robert Wessels. “Is Judicial Independence a Casualty in State and Local Budget Battles?” (Panel discussion) Court Review 41, no.3/4 (Fall/Winter 2005): 10. (Available in the NCSC Library.)
     
  • Conference of State Court Administrators. Position Paper on State Judicial Branch Budgets in Times of Fiscal Crisis. Arlington, Va.: National Center for State Courts, Government Relations Office, 2003.   
  • “The Cost of Justice: Funding State Courts.” Panel discussion. Judicature 88, no. 4 (January-February 2005): 158. (Available in the NCSC Library.)
     
  • The Courts: Separation of Powers: Final Report of the 1983 Chief Justice Earl Warren Conference on Advocacy in the United States.  Washington, D.C.: Roscoe Pound-American Trial Lawyers Foundation, 1983.  (Available in the NCSC Library.)
     
  • Dooley, John Justice.  “Judicial Funding in Times of Budget Crisis.”  34 Vermont Bar Journal 4 (Winter 2008):1.
  • Funding our Courts: Finding a Balance.  Washington Courts. 
  • FY 2009-2010 Budget Briefing: Staff Presentation to the Joint Budget Committee: Judicial Department.  Denver, CO:  Colorado General Assembly, 2008.
  • FY 2009 Judicial Branch Budget Request: Presentation to Justice System Appropriations Subcommittee.  Iowa State Court Administrator, January 24, 2008. 
  • Garcia, Patricia A. Funding the Justice System: How Are the Courts Funded? Chicago: ABA, Office of Justice Initiatives, 1998. (Available in the NCSC Library.)
     
  • George, James P. “Jurisdictional Implications in the Reduced Funding of Lower Federal Courts.” The Review of Litigation 25, no. 1 (Winter 2006): 1. (Available in the NCSC Library.)
     
  • George, Ronald M. “Working on the Components of Judicial Independence.” Court Review 41, no. 4 (Fall/Winter 2005). (Available in the NCSC Library.)
     
  • Gerety, Corina. Surveys of the Colorado Bench and Bar on Colorado Simplified Pretrial Procedure for Civil Actions. Denver, CO: Institute for the Advancement of the American Legal System, 2011. (Available in the NCSC Library.)
     
  • Greacan, John M. “Working with the Legislature During the Court Appropriations Process.” Judges’ Journal 43, no. 3 (Summer 2004): 30. (Available in the NCSC Library.)
     
  • Hall, Daniel J.  Court Funding: Lessons from the Last Recession.  Denver, CO: National Center for State Courts, 2008.                                                                           
  • Hall, Daniel J.  Funding of State Court Systems and Trial Courts.  San Francisco, CA: National Association for Court Management and the National Center for State Courts, 2005. 
  • Hall, Daniel J., Robert W. Tobin, and Kenneth G. Pankey, Jr. “Balancing Judicial Independence and Fiscal Accountability in Times of Economic Crisis.” Judges’ Journal 43, no. 3 (Summer 2004): 5.                                                                                           
  • Hudzik, John K. “Judicial Independence, Funding the Courts, and Interbranch Relations.” Judges’ Journal 43, no.3 (Summer 2004): 1. (Available in the NCSC Library.)
     
  • Hartley, Roger E. and James W. Douglas. “Budgeting for State Courts: The Perceptions of Key Officials Regarding the Determinants of Budget Success.” Justice System Journal 24, no. 3 (2003): 251. (Available in the NCSC Library.)
     
  • Hartley, Roger E. and James W. Douglas.  “Making the Case for Court Funding: The Important Role of Lobbying.” Judges’ Journal 43, no. 3 (Summer 2004): 35. (Available in the NCSC Library.)
     
  • Judicial Branch: FY 2010 – 2011 Budget Presentation.  New Hampshire Senate Finance Committee, April 24, 2009.                                                         
  • Judiciary of the State of Hawaii Multi-Year Program and Financial Plan: Biennium Budget: and Variance Report: The Judiciary’s Multi-Year Program and Financial Plan (2007-2013); Biennium Budget (2007- 2009); and Variance Report (2005 – 2007) Submitted to the 2007 Legislature.  Honolulu, HI: Hawaii Supreme Court, 2006. 
  • Kauder, Neal B. and Patrick K. Davis.  “State Budgets.” Future Trends in State Courts 2008.
  • Lippman, Jonathan. “New York’s Efforts to Secure Sufficient Court Resources in Lean Times.” Judges’ Journal 43, no. 3 (Summer 2004): 21. (Available in the NCSC Library.)
     
  • Managing and Budgeting for Performance in Courts: Presentation Materials in Three Parts. Michigan State University, 2003. (Available in the NCSC Library.)
     
  • McAffee, Thomas B.  Inherent Rights, the Written Constitution, and Popular Sovereignty: The Founders’ Understanding.  Westport, CT: Greenwood Press, 2000. (Available in the NCSC Library.)
     
  • Miller-Byrnes, Hon. Melissa.  Judicial Independence, Interdependence, and Judicial Accountability: Management of the Courts from the Judges’ Perspective.  Williamsburg, VA: Institute for Court Management, 2006.                                                           
  • Ortega, Claudia.  “The Long Journey to State Funding.”  California Courts Review (Winter 2009): p. 6. (Available in the NCSC Library.)
     
  • Reinkensmeyer, Marcus W. “Court Budget Strategies: Stewardship, Accountability and Partnership in Maricopa County.” Judges’ Journal 43, no. 3 (Summer 2004): 38. (Available in the NCSC Library.)
     
  • Report of the New Mexico Reengineering Commission to the New Mexico Supreme Court. Santa Fe, NM: Supreme Court of New Mexico, Administrative Office of the Courts, 2011.
  • Reynolds, Carl et al.  A Framework to Improve How Fines, Fees, Restitution, and Child Support are Assessed and Collected from People Convicted of Crimes.  Austen, TX: Council of State Governments Justice Center and Texas Office of Court Administration, 2009.
  • Roadmap to Funding the Justice System: How are the Courts Funded?  Chicago, IL: American Bar Association, Coalition for Justice, 2005. 
  • State Court Organization 2004. Table 16: “Preparation and Submission of the Judicial Branch Budget for State Funding.”  
  • Stumpf, Felix F.  Inherent Powers of the Court.  Reno, NV: The National Judicial College, 2008.  (Available in the NCSC Library.)
     
  • Tough Decisions and Limited Options: How Philadelphia and Other Cities are Balancing Budgets in a Time of Recession.  The Philadelphia Research Initiative, The Pew Charitable Trusts, May 18, 2009.  
  • Vile, M.J.C.  Constitutionalism and the Separation of Powers.  Indianapolis, IN: Liberty Fund, Inc., 1998.
     
  • Weinstein, Noah.  Inherent Power of the Court.  Reno, NV: National Council of Juvenile and Family Court Judges, 1978.  (Available in the NCSC Library.)
     
  • What is the Role of Courts in Making Social Policy? Panel Discussion.  Brookings, July 8, 2008.              
  • What is the Role of the Courts in a System of Separation of Powers and Checks and Balances?  Civics Library of the Missouri Bar.                   
  • Wolfson, Barbara, ed. Preserving the Independence of the Judiciary: The Dual Challenge of Democracy and the Budget Crisis: Report of the 1993 Forum for State Court Judges. Washington, DC: Roscoe Pound Foundation, 1994. (Available in the NCSC Library.)
     
  • Yankelovich, Skelly and White, Inc.  Survey of Judges on the Role of Courts in American Society.  Washington, D.C.: United States Department of Justice, Office for Improvements in the Administration of Justice, 1979.              

 
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Unit 7 – Legitimizing the Courts: The Social Value Perspective

 

  • Aldrich, Liberty, Greg Berman and Shirley A. Dobbin.  New York City Family Court: Blueprint for Change.  New York: Center for Court Innovation, 2004.  
  • Bryk, Anthony.  Stakeholder-Based Evaluation.  San Francisco, CA: Jossey-Bass, 1983.  (Available in the NCSC Library.)
     
  • Clark, Richard L. and Charles J. Beacham, Jr.  Where the Rubber Meets the Road: County Officials’ View on the Economy and Other Issues.  Athens, GA: National Center for the Study of Counties, 2009. 
  • Common Wisdom: Making the Case for a New Georgia Juvenile Code: Executive Summary.  Atlanta, GA: Georgia Appleseed Center for Law and Justice, 2008. 
  • Coolsen, James Peter.  “From the Benches and Trenches: Case Management Innovation in a Large, Urban Trial Court: The Critical Importance of Legal Stakeholder Attitudes.” 30 Justice System Journal 1 (2008): 70.                                                          
  • Coolsen, James Peter.  Differentiated Case Management in Cook County (Chicago), Illinois: Stakeholder Perceptions and Empirical Data.  Williamsburg, VA: Institute for Court Management, 2007.                                                                        
  • Dolan, Paul.  “Delaware Initiates Reform in Justice Courts.”  60 National Civic Review 6 (2007): 321. (Available in the NCSC Library.)
     
  • Douglas, James W. and Roger E. Hartley.  “Making the Case for Court Funding: The Important Role of Lobbying.” 43 Judges’ Journal 3 (Summer 2004): 35. (Available in the NCSC Library.)
     
  • Douglas, James W. and Roger E. Hartley. “State Court Strategies and Politics during the Appropriations Process.” Public Budgeting and Finance 21, no. 1 (2001): 35. (Available in the NCSC Library.)  
     
  • The Economic Impacts of Delays in Civil Trials in Florida’s State Courts Due to Under-Funding.  Coral Gables, FL: The Washington Economics Group, Inc., 2009.    
  • Farole, Donald J. et al.  Collaborative Justice in Conventional Courts. San Francisco, CA: Judicial Council of California, 2005. 
  • Ferdinand, Theodore.  “Civic Culture and Criminal Justice in the United States.”  24 Criminal Justice Review  2 (1999): 119.  (Available in the NCSC Library.)
     
  • FY 2009-2010 Budget Briefing: Staff Presentation to the Joint Budget Committee: Judicial Department.  Denver, CO:  Colorado General Assembly, 2008. 
  • FY 2009 Judicial Branch Budget Request: Presentation to Justice System Appropriations Subcommittee.  Iowa State Court Administrator, January 24, 2008. 
  • Gibson, James et al.  “On the Legitimacy of National High Courts.”  92 American Political Science Review 2 (June 1998): 343.
     
  • Gibson, James L. “Challenges the Impartiality of State Supreme Courts:  Legitimacy Theory and ‘New-Style’ Judicial Campaigns,” 102 Am Pol. Science L. Rev. (Feb. 2008): 59.
  • Gibson, James. “New-Style" Judicial Campaigns and the Legitimacy of State High Courts. Paper presented at the annual meeting of the MPSA Annual National Conference, Palmer House Hotel, Hilton, Chicago, IL, April 03, 2008.
     
  • Griffin, Patrick.  “Following the Money: Funding of Juvenile Justice Services in Pennsylvania.”  10 Pennsylvania Progress 1 (October 2003). 
  • Hammond, Clarke.  Planning for the Future in the City of Austin Municipal Court: How the Use of Strategic Planning, Business Alignment, Performance Measurement and an Annual Report Can Lead to Process Improvement and Improved Public Perception.  Williamsburg, VA: Institute for Court Management, 1999.                                                       
  • Hartley, Roger E. and James W. Douglas. “Budgeting for State Courts: The Perceptions of Key Officials Regarding the Determinants of Budget Success.” Justice System Journal 24, no. 3 (2003): 251.
     
  • Miller, Ken.  We Don’t Make Widgets: Overcoming the Myths that Keep Government from Radically Improving.  Washington, D.C.: Governing Books, 2006.  (Available in the NCSC Library.)
     
  • Niven, Paul R.  Balanced Scorecard: Step-by-Step for Government and Nonprofit Agencies.  Hoboken, N.J.: Wiley Publishing, 2008.
     
  • Nolan, James L. Reinventing Justice: The American Drug Court Movement.  Princeton, N.J.: Princeton University Press, 2001.  (Available in the NCSC Library.)
     
  • Ostrom, Brian et al.  Implementing Performance Management in the California Courts.  Williamsburg, VA: National Center for State Courts, 2007.          
  • Performance Measures of Effectiveness: 2000 Report.  Washington, D.C.: Office of National Drug Control Policy, 2000.  (Available in the NCSC Library.)
     
  • Proper Funding of the State Courts System is Crucial to Rule of Law, Taxpayer Confidence, and a Healthy Economy: Inadequate Funding May Result in Justice Delayed, Justice Denied.  Tallahassee, FL.: Florida TaxWatch, 2004.
     
  • Public Perceptions, Community Collaboration, and Funding of the Courts.  Charleston, S.C.: National Association for Court Management 2008 Midyear Conference, 2008.  (Available in the NCSC Library.)
     
  • Reilly, Dennis A. and Atoundra Pierre-Lawson.  Ensuring Sustainability for Drug Courts: An Overview of Funding Strategies.  Alexandria, VA: National Drug Court Institute, 2008. 
  • Rice, Tim M. and Alexander F. Sumberg.  “ Civic Culture and Government Performance in the American States.”  27 Publius: The Journal of Federalism 1 (1997): 99. (Available in the NCSC Library.)
     
  • The Role of State Court Leaders in Supporting Public Policy that Affects the Administration of Justice: A Conference Report and Profiles of State Inter-Branch Initiatives.  Philadelphia, PA: The Pew Center on the States and the National Center for State Courts, 2008. (Available in the NCSC Library.)
     
  • Slayton, David.  “Using Performance Measures to Enhance Fair and Impartial Courts: A Practitioner’s View.”  Future Trends in State Courts, 2008.             
  • Strengthening Abuse and Neglect Courts in America: Management Information Systems (SANCA MIS) Project.  Williamsburg, VA: National Center for State Courts, National Council of Juvenile and Family Court Judges and ABA Center on Children and the Law, 2000. 
  • Tobin, Robert W.  Funding the State Courts: Issues and Approaches.  Williamsburg, VA: National Center for State Courts, 1996.                                         
  • Turner, Kim.  Administrative Implementation of Changes in Intergovernmental Relations Defined in the Lockyer-Isenberg Trial Court Funding Act of 1997: A Summary Report.  Williamsburg, VA: Institute for Court Management, 1999.                                          
  • Tyler, Tom R. “Does the American Public Accept the Rule of Law?  The Findings of Psychological Research on Deference to Authority,” 56 DePaul Law Review (Winter 2007): 661.
     
  • Tyler, Tom R. “What is Procedural Justice?: Criteria Used by Citizens to Access the Fairness of Legal Procedures.”  22 Law & Society Review 1 (1988): 103. (Available in the NCSC Library.)
     
  • Virginia’s Courts in the 21st Century: To Benefit All, To Exclude None: 2009 Strategic Plan.  Richmond, VA: Supreme Court of  Virginia, 2009. 
  • Walters, Jonathan.  Measuring Up:  Governing’s Guide to Performance Measurement for Geniuses (and Other Public Managers).  Washington, D.C.: Governing Books, 1998, (Available in the NCSC Library.)

        

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For more information and resources, visit the National Center for State Courts Library online catalog at:

http://nstc.sirsi.net/uhtbin/cgisirsi/x/0/0/49

 

NCSC digital resources are located in the Digital Archive available at:

http://www.ncsconline.org/D_KIS/Library/ncsc_digital_archive_home.htm

 

Call 1-800-616-6164 or email library@ncsc.org for more information.

 

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