Arizona Judicial Branch

Class Resources

Introduction and Core Resources   

“CourTools is a set of ten trial court performance measures that offer court managers a balanced perspective on court operations.” – Future Trends in State Courts 2006


Unit 1 – Why Measures Performance?

“Performance measurement is not an end in itself.  So, why should public managers measure performance?  Because they may find such measures helpful…to evaluate, control, budget, motivate, promote, celebrate, learn, and improve.” –  Robert Behn, Harvard University


Unit 2 – Overview of the Court Performance Standards (CPS): CourTools 

CourTools is a set of ten trial court performance measures that offers court managers a balanced perspective on court operations.  National Center for State Courts, CourTools


Unit 3 – CourTool  Measures and Real Court Results


“States can learn much from the experience of New Jersey and its successful use of statewide data to improve court performance.” –  John M. Greacen


Unit 4 – Court Culture & Change Management


“No one culture dominates all work areas and there is no dominant cultural mosaic across the twelve courts.  A logical question arises: Does this cultural variation have differential performance consequences?  Public management experts contend that, in general, culture shapes institutional performance.” – Trial Courts as Organizations


Unit 5 – Implementing Performance Measurement Using CourTools


“Performance measurement can fundamentally change the way courts to business.  For performance measurement to deliver its full benefit, it must be integrated with a court’s key business processes and day-to-day management.” – National Center for State Courts CourTools


Unit 6 – Court Myths & What Does the Data Mean?


"This is not third-party research. These are things the court does on a regular basis. This is information for us.” – Ingo Keilitz


Unit 7 – Measuring Results with CourTools


“The Courts continue to believe that it is crucial for the judiciary to be independent as intended by the framers of our country; however, that independence requires accountability.” – Lubbock District Judicial Branch


Unit 8 – Putting It All Together


“In 2004, the Utah Judicial Council began implementing a court performance measurement system developed in part by the National Center for State Courts. The performance management system helps courts identify and monitor important performance measures and make improvements to better serve the needs of the public.” – Utah State Courts


For more information and resources on CourTools and Performance Measures, visit the National Center for State Courts Library online catalog at:

NCSC digital resources are located in the Digital Archive available at:

Call 1-800-616-6164 or email for more information.


Knowledge and Information Services

National Center for State Courts

Williamsburg, Virginia 

Internet Resources:  Organizations




Alliance for Justice

American Bar Association

American Judicature Society

Bureau of Justice Assistance

Citizens for Independent Courts

Conference of Chief Justices

Council for Excellence in Government

Internet Legal Research Group

JERITT – Michigan State University

Justice at Stake Campaign

Justice Management Institute

National Academy of Public Administration

National Association for Court Management

National Center for State Courts

National Human Resources Association

National Labor Management Association

Office of Justice Programs Information Technology Initiatives

Rand Institute for Civil Justice

State Justice Institute

U.S. Department of Labor, Bureau of Labor Statistics

U.S. Equal Employment Opportunity Commission

U.S. Office of Personnel Management