Class Resources

Human Resources

• Unit 1: Introduction and Top Ten Resources 
• Unit 2: Overview of Human Resource Management Issues
• Unit 3: The Legal Foundation of Human Reources
• Unit 4: Staffing, Orientation & Mentoring
• Unit 5: Effective Performance Management
• Unit 6: Employee Relations

Unit 1 – Introduction and Top Ten Resources

“With proper leadership, court Human Resources Management contributes to meaning and pride over and beyond the reward of a paycheck. It reflects the enduring purposes and responsibilities of courts”.  – National Association for Court Management, Core Competency Curriculum Guidelines

• Core Competency Curriculum Guidelines. Williamsburg, VA: National Association for Court Management, 2003.
  • http://nacmnet.org/CCCG/index.html
• See Human Resources Management at:
  • http://nacmnet.org/CCCG/hr-management.html
• CourTools. National Center for State Courts, Research Division.
  •    http://www.ncsconline.org/D_Research/CourTools/index.html   (See Measure 9:
    •    http://www.ncsconline.org/D_Research/CourTools/Images/courtools_measure9.pdf)
• CourTopics. National Center for State Courts, Knowledge and Information Services.  Human Resource Management Center:                                                                           
  • http://www.ncsc.org/information-and-resources/browse-topics-a-z.aspx
• Future Trends in State Courts. National Center for State Courts, Knowledge and Information Services.    
  • http://www.ncsconline.org/D_KIS/Trends/index.html
•  Society for Human Resource Management.        
  • http://www.shrm.org/Pages/default.aspx    
• Steelman, David C., John A. Goerdt, and James E. McMillan. Caseflow Management: The Heart of Court Management in the New Millennium. Williamsburg, VA: National Center for State Courts, 2004.
   
• TCPS.  Trial Court Performance Standards and Measurement System.  National Center for State Courts, Research Division.    
  • http://www.ncsconline.org/D_Research/tcps/index.html
• Tobin, Robert W. An Overview of Court Administration in the United States.  Williamsburg, VA: National Center for State Courts, 1997.                                 
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/ctadmin&CISOPTR=101
• Tobin, Robert W.  Creating the Judicial Branch: The Unfinished Reform.  Williamsburg, VA: National Center for State Courts, 2004.    
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/ctadmin&CISOPTR=1249
• National Center for State Courts.  http://www.ncsc.org/ 
  • The mission of NCSC is to improve the administration of justice through leadership and service to state courts, and courts around the world.  Through original research, consulting services, publications, and national educational programs, NCSC offers solutions that enhance court operations with the latest technology; collects and interprets the latest data on court operations nationwide; and provides information on proven "best practices" for improving court operations. To contact Knowledge and Information Services, please call 800-616-6164. To contact the Institute for Court Management, please call 800-616-6160.

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Unit 2 – Overview of Human Resource Management Issues

“For court leaders to manage and improve Human Resources, they must understand the fundamentals.” – National Association for Court Management, Core Competency Curriculum Guidelines

• Aikman, Alexander B.  The Art and Practice of Court Administration.  Boca Raton, FL:  CRC Press, 2007.  (Available in the NCSC Library). 
   
• Brockmeyer, Roger.  The Court Personnel System in the Federal Courts: An Analysis of the Federal Judiciary’s New Personnel System and an Implementation Plan for the District of Arizona.  Williamsburg, VA: Institute for Court Management, 1996. 
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=120
• Code of Conduct for Judicial Employees.  Washington, D.C.: Office of General Counsel, Administrative Office of the United State Courts, 1996. (Available in the NCSC Library.)
   
• Core Competency Curriculum Guidelines. Williamsburg, VA: National Association for Court Management, 2003  
  • http://nacmnet.org/CCCG/index.html      
• See Human Resources Management at:
  • http://nacmnet.org/CCCG/hr-management.html
• Curry, Theodore H.  Human Resources Management in the Courts.  Columbus, OH: Ohio Association for Court Administration, 1995.  (Available in the NCSC Library.)
   
• Herman, Madelynn.  “Planning for the Future: Strategic Human Resource Management.”  Future Trends in State Courts 2004, (2004): 123.  
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=139
• Kuban, Gerald B.  2^nd Judicial District, Nevada District Court and Washoe County Justice Courts Job Classification and Pay Study.  Denver, CO: National Center for State Courts, 2000. 
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=112
• Kuban, Gerald B.  Alaska Magistrates Job Classification/Compensation Levels: Final Report.  Denver, CO: National Center for State Courts, 1994. 
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=6
• Kuban, Gerald B. and Marilyn Callaway.  Colorado Judicial Department: Personnel Technical Assistance on Job Classification, Pay, Salary Survey and Human Resource Division Staffing.  San Francisco, CA: National Center for State Courts, 1988. 
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=35
• Kuban Gerald B. and Larry Henderson.  Florida Office of State Courts Administrator:  Assistance in Developing a New Job Classification and Pay Structure.  Williamsburg, VA: National Center for State Courts, 1991.
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=124
• Kuban, Gerald B.  Human Resources in Courts.  Williamsburg, VA: National Center for State Courts, 2001. 
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=95
• Kuban, Gerald B.  Louisiana Supreme Court, Appellate Courts and Judicial Administrator’s Office Personnel System Compliance Study.  Denver, CO: National Center for State Courts, 1994.           
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/appellate&CISOPTR=99
• Kuban, Gerald B.  Minnesota District Court Non-Judicial Personnel Study: Job Classifications and Pay Plans: Volume I.  Overland Park, KS: National Center for State Courts, 1990.             

• http://contentdm.ncsconline.org/cdm4/item_viewer.php?CISOROOT=/hr&CISOPTR=38&REC=4

• Kuban, Gerald B.  Minnesota District Court Non-Judicial Personnel Study: Job Specification Manual: Volume II.  Overland Park, KS: National Center for State Courts, 1990.       
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=39
• Kuban, Gerald B. and Robert Tobin.  Minnesota Supreme Court Technical Assistance on Staffing and Organization in the State Court Administrator’s Office and Supreme Court Commissioners Office: Volume One.  Denver, CO: National Center for State Courts, 1997.   
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/ctadmin&CISOPTR=896
• Kuban, Gerald B.  Nebraska County Court Pay Plan Revision: Final Report.  Denver, CO: National Center for State Courts, 1999.
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=98
• Kuban, Gerald B.  Reno, Nevada Municipal Court: Recommended Job Classification and Pay Plans: Final Report.  Denver, CO: National Center for State Courts, 1997. 
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=117
• Kuban, Gerald B.  Recommended Job Classification and Pay Plans for the Montana State Judicial Personnel System: Final Report.  Denver, CO: National Center for State Courts, 2002.  (Available in the NCSC Library.)
   
• Kuban, Gerald B. and Karen Gottlieb.  Washoe County (NV) Prosecutor and Public Defender Staff Needs and District Court Human Resources Management Issues: Final Report.  Denver, CO:  National Center for State Courts, 1997. 
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=93
• Kuban, Gerald B., et al. Washoe County Nevada Staff Needs Assessment Survey: Final Report.  Denver, CO:  National Center for State Courts, 1998. 
  • http://contentdm.ncsconline.org/cdm4/item_viewer.php?CISOROOT=/ctadmin&CISOPTR=704&REC=6
• Marston, Cam.  “Peter Pan in the Workforce: Understanding the New Generations of Employees.”  21 The Court Manager 1 (2006):6.  (Available in the NCSC Library.)
   
• Null, Susan.  The Establishment of a Human Resources Division in a Rural California Trial Court.  Williamsburg, VA: Institute for Court Management, 2001. 
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=65
• Stumpf, Felix.  Employment Responsibilities of State Court Judges: An Instructional Guide.  Reno, NV: National Judicial College, 1997. (Available in the NCSC Library.)
   
• Truss, Catherine.  “Continuity and Change: The Role of the HR Function in the Modern Public Sector.”  86 Public Administration 4 (2008): 1071.  (Available in the NCSC Library.)
   

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Unit 3 – The Legal Foundation of Human Resources

“Courts should be model employers with policies and practices that comply with state and federal employment laws and regulations and relevant ethical codes.  But legal requirements imposed by others must be integrated with judicial independence and the inherent powers doctrine. A competent judiciary is independent in philosophy, form, and practice.  It delivers justice from the bench but also on the phone, at the counter, and the bar of the court.”  National Association for Court Management, Core Competency Curriculum Guidelines

• Americans with Disabilities Act of 1990.  
  • http://www.ada.gov/
• Buckley IV, John F. and Ronald M. Green.  2009 State by State Guide to Human Resources Law.  New York: Aspen Publishers, 2009. (Available in the NCSC Library.)
   
• Colorado Judicial Branch Equal Employment Opportunity and Diversity Plan, 2002. 
  • http://www.courts.state.co.us/userfiles/File/Careers/EEO_Plan.pdf
• Comer, Ernest J.  “Implementation of the Americans with Disabilities Act in the New Jersey Judicial System.” 17 The Court Manager 4 (2002):29. (Available in the NCSC Library.)
   
• Continuation of Health Coverage (COBRA). 
  • http://www.dol.gov/dol/topic/health-plans/cobra.htm
• EEO Complaint Procedures Manual: Reporting and Handling Complaints of Discrimination or Harassment in the Judiciary.  Trenton, N.J.: New Jersey Judiciary, 2004.                                                         
  • http://www.judiciary.state.nj.us/eeo/eeomanual.pdf
• Equal Employment Opportunity/ Affirmative Action Master Plan.  Trenton, N.J.: New Jersey Administrative Office of the Courts, 2000.  
  • http://www.judiciary.state.nj.us/policies/eeomastr.pdf
• Fair Labor Standards Act (FLSA). 
  • http://www.dol.gov/whd/flsa/
• Family and Medical Leave Act (FMLA). 
  • http://www.dol.gov/whd/fmla/
• French, P. Edward.  “Employment Laws and the Public Sector Employer: Lessons to be Learned from a Review of Lawsuits Filed against Local Governments.” 69 Public Administrative Review 1 (2009): 92.  (Available in the NCSC Library.)
   
• Harvard Business Review on Managing Diversity.  Chicago, IL: American Bar Association, 2002. 
   
• Health Insurance Portability and Accountability Act of 1996 (HIPPA). 
  • http://www.hhs.gov/ocr/privacy/index.html
• HIPAA, Corrections, Law Enforcement, and the Courts.  National Governors Association.
  • http://www.nga.org/cms/home/nga-center-for-best-practices/center-publications/page-health-publications/col2-content/main-content-list/title_hipaa-corrections-law-enforcement-and-the-courts.html
• HR Specialist: Employment Law.  McLean, VA: National Institute of Business Management.  (Available in the NCSC Library.)
   
• The Judiciary Fair Employment Practices Annual Report: Judicial Conference Report.  Washington, D.C.: Administrative Office of the U.S. Courts, Employee Relations Office, 1999. (Available in the NCSC Library.)
   
• Kuban, Gerald B.  Americans with Disabilities Act (ADA): Resources and Training Materials.   Denver, CO: National Center for State Courts, 1996.                  
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/accessfair&CISOPTR=83
• Kuban, Gerald B.  NCSC Response/Reaction to Tennessee v. Lane.  Williamsburg, VA: National Center for State Courts, 2004.                                    
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/accessfair&CISOPTR=70
• Rutherglen, George.  Major Issues in the Federal Law of Employment Discrimination.  Washington, D.C.: Federal Judicial Center, 2004.    
  • http://www.fjc.gov/public/pdf.nsf/lookup/empldis4.pdf/$file/empldis4.pdf
• Savage, David G.  “Court Takes Cases Out of the Office.”  93 ABA Journal (April 2007): 28. (Available in the NCSC Library.)
   
• Schweitzer, Eric and Luci Nelson.  “Just When You Thought You Understood the Family and Medical Leave Act.”  20 South Carolina Lawyer 5 (March 2009): 39. (Available in the NCSC Library.)
   
• Shilling, Dana.  The Complete Guide to Human Resources and the Law.  New York: Aspen Publishers, 2009.  (Available in the NCSC Library.)
   
• State of Connecticut Judicial Branch: Equal Employment Opportunity Plan 2007-2008. 
  • http://www.jud.state.ct.us/Publications/EEO.pdf
• Uniformed Services Employment and Reemployment Rights Act (USERRA). 
  • http://www.dol.gov/compliance/laws/comp-userra.htm
• Van Bever, Mark.  “Implementing the Americans with Disabilities Act in a Trial Court.”  17 The Court Manager 4 (2002): 33. (Available in the NCSC Library.)

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Unit 4 – Staffing, Orientation & Mentoring

“Good management of the public’s courts dictates that trained, qualified personnel be recruited to handle the courts’ business…” – Gerald B. Kuban, Human Resources in Courts

• Aylsworth, Kelly. Building Bench Strength: Succession Planning Implementation. Williamsburg, VA: National Center for State Courts, 2011.                                        
  • http://ncsc.contentdm.oclc.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=146
• Bowling, Kevin J. Building Bench Strength: Succession Planning Readiness. Williamsburg, VA: National Center for State Courts, 2011.                                    
  • http://ncsc.contentdm.oclc.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=147
• Conner, Maureen E. and William A. Anderson.   Mentoring in the Judiciary.  East Lansing, MI: The Judicial Education Reference, Information and Technical Transfer, 1992. (Available in the NCSC Library.)
   
• Court Job Description Database.  Knowledge and Information Services, National Center for State Courts.   (Contact NCSC, Knowledge and Information Services for more Information)
   
• Employment Background Checks: A Jobseeker’s Guide.  Privacy Rights Clearinghouse, 2008.  
  • http://www.privacyrights.org/fs/fs16-bck.htm
• Flango, Victor E. and Brian Ostrom J.  Assessing the Need for Judges and Court Support Staff.  Williamsburg, VA: National Center for State Courts, 1996.
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/ctadmin&CISOPTR=407
• Flores, Carmen.  The Court as Employer: Best Practices for Ensuring a Bias Free Environment and Attaining a Diverse Workforce.  Trenton, N.J.: New Jersey Courts, 2000. (Available in the NCSC Library.)
   
• Flores, Carmen.  The New Jersey Judiciary Minority Law Clerk Recruitment Program.  Trenton, N.J.: New Jersey Courts, 2000. (Available in the NCSC Library.)
   
• Griller, Gordon M. “The Growth of Outsourcing: Courts Are Becoming Flatter.” Future Trends in State Courts 2009. Williamsburg, VA: National Center for State Courts, 2009.
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=143.
• Johnson, Richard W. Managerial Attitudes toward Older Workers: A Review of the Evidence.  Washington, D.C.: The Urban Institute, 2007.
  • http://www.urban.org/UploadedPDF/411548_managerial_attitudes.pdf
• Kansas Judicial Branch Employee Handbook. 
  • http://www.docstoc.com/docs/42586351/KANSAS-JUDICIAL-BRANCH-EMPLOYEE-HANDBOOK
• Metcalf, Sandra K. Building Bench Strength: Analyzing the 20^th Judicial Circuit and Ottawa County Probate Courts’ Workforce. Williamsburg, VA: National Center for State Courts, 2011.
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=149
• HIPAA, Corrections, Law Enforcement, and the Courts.  National Governors Association.
  • http://www.nga.org/cms/home/nga-center-for-best-practices/center-publications/page-health-publications/col2-content/main-content-list/title_hipaa-corrections-law-enforcement-and-the-courts.html
• Merola, Linda. Improving Diversity on the State Courts: a Report from the Bench. Lawyers’ Committee for Civil Rights under Law, Justice at Stake Campaign, Center for Justice, Law and Society at George Mason University, 2009.   
  • http://www.lawyerscommittee.org/admin/site/documents/files/LCCRUL-JudicialDiversityReport.pdf
• Minnesota State Court System: Explore the Possibilities.  St. Paul, MN: Minnesota Judicial Branch.  
  • http://www.mncourts.gov/documents/10/Public/Human_Resources/MJB20RECRUITMENT20BROCHURE20208.pdf
• North Carolina Judicial Branch New Employee Orientation.  
  • http://www.nccourts.org/neo/
• O’Brien, Shannon.  “Focus on the Two Rs: Recruiting and Retention.”  14 The Court Manager 3 (1999): 22. (Available in the NCSC Library.)
   
• Overman, Stephenie.  “The CEO as Recruiter”.  53 HR Magazine 4 (April 2008): 81.  (Available in the NCSC Library.)
   
• Results-Oriented Cultures: Office of Personnel Management Should Review Administrative Law Judge Program to Improve Hiring and Performance Management. General Accountability Office, 2010.   
  • http://www.gao.gov/new.items/d1014.pdf.
• Rhodes, Jean.  Mentoring in America 2005: A Snapshot of the Current State of Mentoring.  Alexandria, VA: Mentor, 2006.  
  • http://www.mentoring.org/downloads/mentoring_523.pdf
• Robinson, Dianne and Margot C. Lindsay. Volunteers: How to Find, Train and Manage Them.  Washington, D.C.: The Center for Community Corrections, 2000. (Available in the NCSC Library.)
   
• Rodda, Kip.  Improving Recruitment and Retention at the Municipal Court of Seattle: Creating a Two Year Plan.  Williamsburg, VA: Institute for Court Management, 2001. 
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/spcts&CISOPTR=49
• Ryan, Christopher, Gerald B. Kuban and Michael Dann.  Report and Recommendations Concerning the Structure of the Boulder, CO Municipal Court and the Role of the Presiding Judge including Recruitment, Selection, and Evaluation Criteria and Processes: Final Report.  Denver, CO: National Center for State Courts, 2002.   (Available in the NCSC Library with limited distribution.)
   
• Selecting and Evaluating Alaska’s Judges: 1984 – 2007.  Anchorage, AK: Alaska Judicial Council, 2008.
  • http://www.ajc.state.ak.us/reports/JudgeProfile08.pdf
• Sheldon, Charles H.  Choosing Justice: The Recruitment of State and Federal Judges.  Pullman, WA: WSU Press, 1997.  (Available in the NCSC Library.)
   
• Superior Court of Mendocino County: Recruitment Process.
  • http://www.mendocino.courts.ca.gov/recruitment.html
• Volunteers in the Courts: A Development and Management Guide.  Washington, D.C.: American Association of Retired Persons, 1996.  (Available in the NCSC Library.)
   
• Volunteers in the Courts: A Partnership for Justice.  Madison, WI: Wisconsin State Court System, 2000.   
  • http://www.wicourts.gov/services/volunteer/docs/volunteer.pdf
• Wagenknecht-Ivey, Brenda J.  Strategic Planning Mentoring Guidelines: Practical Tips for Court Leaders.  Denver, CO: Center for Public Policy Studies, 2000. (Available in the NCSC Library.)
  
  
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Unit 5 – Effective Performance Management

“An important part of organizational control lies in adequately conducting continuous performance appraisals that may serve as the basis for disciplinary procedures and provide early warning signals of performance problems”.  – Gerald B. Kuban, Employee Discipline and Grievances

• Advisory Committee of the Judicial Training Institute.  Education and Training Needs Assessment and Program Plan for Judicial and Non-Judicial Personnel in Massachusetts.  Boston, MA: Judicial Training Institute, 1988. (Available in the NCSC Library.)
   
• CourTools, Measure 9: Court Employee Satisfaction.  Williamsburg, VA: National Center for State Courts, 2005. 
  • http://www.ncsconline.org/D_Research/CourTools/Images/courtools_measure9.pdf
• Chatters, Jake. “Defining Operational Successes: Measuring the Performance of a Court’s Front-Line Staff.” Future Trends in State Courts 2009. Williamsburg, VA: National Center for State Courts, 2009.                                                                          
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/ctadmin&CISOPTR=1488
• Culbert, Samuel A.  “Get Rid of the Performance Review!  It Destroys Morale, Kills Teamwork and Hurts the Bottom Line. And That’s Just for Starters.”  The Wall Street Journal, February 24, 2009.  
  • http://online.wsj.com/article/SB122426318874844933.html#printMode
• Doerner, John, James McMillan and Ruth Fraley. Records Management Staffing Analysis for the Montana Department of Revenue. Denver, CO: National Center for State Courts, Court Consulting Services, 2009.
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/ctadmin&CISOPTR=1608
• Doerner, John. “Performance Measurement and Management in State Supreme Courts and Intermediate Courts of Appeal.” Future Trends in State Courts 2009. Williamsburg, VA: National Center for State Courts, 2009.    
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/appellate&CISOPTR=178
• Heskett, Jim.  “What’s to Be Done About Performance Reviews?”  Working Knowledge Harvard Business School, 2007.  
  • http://hbswk.hbs.edu/pdf/item/5563.pdf
• Kuban, Gerald B.  Employee Discipline and Grievances.  Williamsburg, VA: National Center for State Courts, 1996.
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=5
• Kuban, Gerald B., Adam Fleischman and James D. Thomas.  Job Classification, Pay Plan, and Employee Performance Appraisal System: Tennessee Supreme Court, Appellate Courts and Administrative Office of the Courts: Final Report: Volume I.  Denver, CO: National Center for State Courts, 1995.
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=1
• Kuban, Gerald B.  Pay for Performance Employee Appraisal System: Tennessee Supreme Court, Appellate Courts and Administrative Office of the Courts: Volume II.  Denver, CO: National Center for State Courts, 1995.   
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=3
• Lange, George.  Employee Evaluation System and User’s Guide.  Williamsburg, VA: Institute for Court Management, 1998.  
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=51
• Malleson, Kate.  “Judicial Training and Performance Appraisal: The Problem of Judicial Independence.”  60 The Modern Law Review 5 (2003): 655. (Available in the NCSC Library.)
   
• Marlinga, Jennifer.  Continuous Feedback: An Analysis of Performance Evaluation and Employee Feedback Systems in a Trial Court Environment.  Williamsburg, VA: Institute for Court Management, National Center for State Courts, 2006. 
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=56
• Onyile, Ekopanwan Erete. The Performance of Juvenile Diversion Programs in the Superior Court of New Jersey , Essex Vicinage. Williamsburg, VA: National Center for State Courts, institute for Court Management CEDP paper, 2010.                
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/famct&CISOPTR=297.
• Performance Measures: Key Results and Measures. Minnesota Judicial Branch, 2009.
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/ctadmin&CISOPTR=1445
• Roch, Sylvia G.  “An Investigation of Factors Influencing Accountability and Performance Ratings.”  141 The Journal of Psychology  5 (2007): 499. (Available in the NCSC Library.)
   
• Sammer, Joanne.  “Calibrating Consistency.”  53 HR Magazine 1 (January 2008): 73. (Available in the NCSC Library.)
   
• Stone, Lawrence B.  Performance Appraisal in the Courts: Improving the Process: An Educational Videotape Program.  Williamsburg, VA:  Institute for Court Management, 1991.  (Available in the NCSC Library.)                                                                                 
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=115 (Study Guide for Instructors and Users)
• Tuttle, Steve. Advancements in Court Operations and Job Satisfaction during Adverse Economic Times. Williamsburg, VA: National Center for State Courts, 2011.
  • http://ncsc.contentdm.oclc.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=148
• Wilbers, Stephen.  “Making Performance Reviews Less of a Burden.”  Minneapolis Star Tribune, March 19, 1993. 
  • http://www.wilbers.com/PerformanceReviews.htm

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Unit 6 – Employee Relations

“In every organization it is necessary to establish a frame work within which the efforts of employees can be directed in a manner that will advance both the objectives of the organization and the interests of the individual.” 
                                         – Human Resource Policy Manual, Virginia Judicial System.

• Adkerson, D. Michelle.  The Company You Keep:  Four Key Tools for Employee Retention.  Brentwood, TN: Lee Smith Publishers LLC, 2000.  (Available in the NCSC Library.)
   
• Allison, Kim. Assessing Employee Satisfaction in the South Dakota Courts. Williamsburg, VA: National Center for State Courts, 2011.                                        
  • http://ncsc.contentdm.oclc.org/cgi-bin/showfile.exe?CISOROOT=/ctadmin&CISOPTR=1810
• Arizona Supreme Court Human Resources Department. 
  • http://www.supreme.state.az.us/hr/
• Arizona Supreme Court Model Personnel System.  Phoenix, AZ: Administrative Office of the Courts, 1995.  (Available in the NCSC Library.)
   
• Arkansas State Trial Court Employee Manual.
  • http://www.docstoc.com/docs/24701310/ARKANSAS-STATE-TRIAL-COURT-EMPLOYEE-MANUAL
• Clark, Kevin P.  Recommended Model Personnel Human Resource Guidelines for Court Employees in the State of Ohio.  Williamsburg, VA: Institute for Court Management, 1997.               
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=53
• Code of Conduct for Judiciary Employees.  Trenton, N.J.: New Jersey Supreme Court, 2002. (Available in the NCSC Library.)
   
• Cole, George F. “Unionization of Court Employees: Introduction.” 4 Justice System Journal 3 (1979): 268.  (Available in the NCSC Library.)
   
• Coleman, Faye A.  An Evaluation of the Level of Employee Morale and Employee Retention in the Twenty-first Judicial Circuit of Missouri in the Circuit Clerk’s Office of St. Louis County.  Williamsburg, VA: Institute for Court Management, 2003. 
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=62
• De Muniz, Paul J.  The Chief Justice’s 2008 Report on Judicial Compensation.  Salem, OR: Oregon Judicial Department, 2008.   
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/judicial&CISOPTR=259
• Doerner, John P. and Christine A. Markman. Comparative Attributes of Legal Staff in Intermediate Appellate Courts. Williamsburg, VA: National Center for State Courts, 2011.
  • http://ncsc.contentdm.oclc.org/cgi-bin/showfile.exe?CISOROOT=/appellate&CISOPTR=947
• Duggan, Patricia Garcia.  Workforce Analysis: The First Step in Succession Planning for the Clerk of Court Staff in the Third Judicial Circuit Court of South Dakota.  Williamsburg, VA: Institute for Court Management, 2004.                                               
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=59
• Fautsko, Timothy F. and Laura Klaversma.  Oregon Circuit Court Staff Workload Assessment Study: Final Report.  Denver, CO: National Center for State Courts, 2001. 
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/ctadmin&CISOPTR=770
• Flowers, Shirley J.  Workers’ Compensation Procedural Manual for the Southeast Municipal Court.  Williamsburg, VA: Institute for Court Management, 1997. 
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/spcts&CISOPTR=53
• Fox, Adrienne.  “Prune Employees Carefully.”   53 HR Magazine 4 (April 2008): 66. (Available in the NCSC Library.)
   
• Hall, Daniel J.  Colorado Court of Appeals Workload Analysis: Final Report.  Denver, CO:  National Center for State Courts and the Colorado State Court Administrator’s Office, 2005.   
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/ctadmin&CISOPTR=1097
• Hall, Donna L.  “Job Satisfaction among Male and Female Public Defense Attorneys.” 18 Justice System Journal 2 (1995): 1995. (Available in the NCSC Library.)
   
• Harris, Donald J., Charlotte L. Kirschner, Kristina Klatt Rozek, and Neil Alan Weiner.  “Violence in the Judicial Workplace: One State’s Experience.  576 The Annals of the American Academy of Political and Social Science (July 2001): 38. (Available in the NCSC Library.)
   
• Human Resource Policy Manual.  Richmond, VA: Virginia Judicial System, Office of the Executive Secretary, 2005. 
  • http://www.courts.state.va.us/courtadmin/aoc/hr/manuals/human_resources_employee_handbook.pdf
• Human Resources Policy on Emergency Disaster Preparedness.  Annapolis, MD: State of Maryland Judiciary, 2006. 
  • http://www.courts.state.md.us/hr/pdfs/policies/emergencypreparedness.pdf
• Iacobucci, Rebecca, Laura Klaversma and Mindy Macias.  Minnesota Judicial Branch Job Classification and Compensation Study: GAL Program Related and Other Job Classifications: Final Report.  Denver, CO:  National Center for State Courts, 2002.                          
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=97
• Judicial Salaries Resource Center.  Knowledge and Information Services, National Center for State Courts.     
  • http://www.ncsconline.org/d_kis/salary_survey/home.asp
• Jury Information for Employers.  New York: New York State Unified Court System, 2007.        
  • http://www.nyjuror.gov/pdfs/hb_EE.pdf
• Lewis, Richard J.  Development of a Judicial Personnel System and Job Classification and Salary Plan for the Superior Court in Mohave County, Arizona.  Williamsburg, VA:  Institute for Court Management, 1996. 
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=70
• Lies, Mark A. II.  Preventing and Managing Workplace Violence: Legal and Strategic Guidelines.  Chicago, IL: American Bar Association, 2008.
   
• Lightcap, Tracy L. R.  “The Unionization of State Court Employees: A Test of Alternative Perspectives.”  9 Justice System Journal 1 (1984): 40. (Available in the NCSC Library.)
   
• Menzel, Donald C.  Ethics Management for Public Administration: Building Organizations of Integrity.  Armonk, N.Y.: M.E. Sharpe, 2007. (Available in the NCSC Library.)
   
• Model Code of Judicial Conduct. Chicago, IL: American Bar Association, 2011. (Available in the NCSC Library.)
   
• Model Rules of Professional Conduct. Chicago, IL: American Bar Association, 2011. (Available in the NCSC Library.)
   
• New Employee Orientation.  Ventura, CA: Superior Court of California, County of Ventura, 2001.  (Available in the NCSC Library.)
   
• Ostrom, Brian J., Matthew Kleiman and Christopher Ryan.  Maryland Attorney and Staff Workload Assessment.  Williamsburg, VA: National Center for State Courts, 2005.          
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/ctadmin&CISOPTR=414
• Ostrom, Brian J., Matthew Kleiman and Nicole L. Mott.  Minnesota Court Staff Workload Assessment.  Williamsburg, VA: National Center for State Courts, 2004. 
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/ctadmin&CISOPTR=415
• Perry, Phil.  “Work-World Rage…Coping with Anger in Your Office.”  21 The Court Manager 2 (2006): 21.  (Available in the NCSC Library.)
   
• Rottman, David, William E. Raftery and Amy E. Smith.  Judicial Compensation in New York: A National Perspective: A Report to the Chief Judge of the State of New York.  Williamsburg, VA: National Center for State Courts, 2007.                                       
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/judicial&CISOPTR=84
• Survey of Judicial Salaries.  Williamsburg, VA: Knowledge and Information Services, National Center for State Courts, 2009. 
  • http://www.ncsconline.org/WC/Publications/KIS_JudComJudSalArchives.html
• Thoennes III, Karl E.  A National Inventory and Review of Ethics Codes for Court Managers and Staff.  Williamsburg, VA:  Institute for Court Management, 2007. 
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/judicial&CISOPTR=229
• Tobin, Robert.  Final Report: Setting Judicial Salaries in Hawaii: Model Based on Comparative National Study for the Cades Foundation. Denver, Co: National Center for State Courts, 2003.   
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/judicial&CISOPTR=66
• Urban, Beth. Assessing the Need and Feasibility of an Employee Assistance Program (EAP) for South Dakota Court Employees. Williamsburg, VA: National Center for State Court, 2009.  
  • http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=141
• Wadsworth, John R.  “The Impact of Unionization on State Courts.”  4 Justice System Journal 3 (1979): 304. (Available in the NCSC Library.)
   
• Williams, Anne H.  Know Your Responsibilities: Ethics and Fiduciary Duties for HR.  Brentwood, TN: M. Lee Smith Publishers, 2004.  (Available in the NCSC Library.)

 

National Associations

• Academy of Human Resource Development.  This membership organization conducts research on human resource development.                                               
  • http://www.ahrd.org/
• American Payroll Association.  A membership association providing education and training on payroll. Their library also provides a host of guides and reference materials.
  • http://www.americanpayroll.org/
• National Academy of Public Administration (NAPA).  NAPA is a nonprofit, independent coalition of public management and organizational leaders. They host several centers, including the Management Studies Center and the Intergovernmental Center.             
  • http://www.napawash.org/
• National Human Resources Association.  This organization is a network of local affiliates focused on advancing the development of the human-resource profession.
  • http://www.humanresources.org/
• National Institute for Occupational Safety and Health (NIOSH).  Conducts research and makes recommendations for the prevention of work-related illnesses and injuries. 
  • www.cdc.gov/NIOSH/homepage.html
• Occupational Safety and Health Administration (OSHA).  OSHA's mission is to prevent work-related injuries, illnesses, and deaths. Since the agency was created in 1971, occupational deaths have been cut by 62% and injuries have declined by 42%.    
  • www.osha.gov
• Society for Human Resource Management. This professional human-resource management association offers a certification program for human-resource professionals. Association members are also provided access to their HR Knowledge Center.                                   
  • http://www.shrm.org/Pages/default.aspx
• U.S. Department of Labor, Bureau of Labor Statistics. This comprehensive Web site provides information on wages, earning, benefits, health and safety, industries, employment outlook, etc.
  • http://www.bls.gov/home.htm
• U.S. Equal Employment Opportunity Commission (EEOC). This organization provides information on federal EEO laws, discriminatory practices, statistics, covered entities of EEO laws, and how to file a claim of discrimination against an employer.  
  • http://www.eeoc.gov/
• U.S. Office of Personnel Management (OPM). The OPM provides information/links for job seekers, federal employees, retirees, and families, as well as human-resource practitioners and agencies.  
  • http://www.opm.gov/

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For more information and resources on Managing Human Resources, visit the National Center for State Courts Library online catalog at:

http://nstc.sirsi.net/uhtbin/cgisirsi/x/0/0/49

NCSC digital resources are located in the Digital Archive available at:

http://www.ncsconline.org/D_KIS/Library/ncsc_digital_archive_home.htm

Call 1-800-616-6164 or email [email protected] for more information.

Knowledge and Information Services
National Center for State Courts
Williamsburg, Virginia
March 2012

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