ACS_Curriculum

Webinar Classes

Transition to Role of Supervisor  1.5 hrs
This webinar focuses on the definition of the role of supervisor.  A great deal of discussion centers on the challenges of supervising former colleagues and friends.  Also, discussed are the strategies to meet the challenges of being a new supervisor.

Supervisory Ethics   1.5 hrs
Supervisors make numerous decisions that communicate their character, values and integrity to others.  Whether it is a decision on what criteria to use in granting those in-demand vacation days during the holidays, or whether or not to accept a gift from a subordinate, your choices are watched.  This session will cover the supervisor’s role in implementing the Employee Code of Conduct and will look at those defining moments when who you are can be communicated by what you do.
This course is COJET Ethics Accredited.

Virtual Classes via Zoom (2 days - 4 hours each day)

Human Resource Management  7.0 hrs
Topics covered in the course include the importance of HR management, federal and state laws, personnel rules and regulations, hiring fundamentals, new employee orientation, performance management, progressive discipline, documentation and record keeping.
This course is COJET Ethics Accredited.

Supervisor’s Role in Caseflow Management   7.0 hrs
This face-to-face class focuses on topics in caseflow management including supervisor accountability in caseflow management, stakeholder groups, and court culture/leadership, CourTools as standards to measure performance, reporting data and tools and resources in CFM.

Self-Paced Online Classes

Please Note: These classes are accessed through Percipio.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar.

Business Coaching (Two classes)

Coaching Techniques that Inspire Coachees to Action 
Successful businesses see the development of talent as an essential activity.  This course identifies how coaching helps professional growth, how to develop relationships with coachees, assess their needs and create goals to meet them. 

Keeping Your Coachee Committed and Accountable 
Productive coaching is essential to the professional development. In this course, you'll learn actions for gaining commitment from coachees, measuring their progress, and how to recognize when they're ready to move forward on their own. 

These classes are accessed through Percipio.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar.

There is one worksheet covering both Business Coaching classes.

DOWNLOAD WORKSHEET:    WORD   |   PDF

Problem Solving & Decision Making

Defining Alternative Solutions to a Problem   
Before you start looking for solutions to a problem, it's helpful to know what people want in an ideal world. This will give you some direction and aid in the strategic thinking needed to create alternative solutions.  In this course, you'll learn how to define ideal states and generate and evaluate problem solutions. You'll also learn how to recognize and avoid common pitfalls when solving problems. 

This class is accessed through Percipio.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar.

DOWNLOAD WORKSHEET:    WORD   |    PDF 

Conflict Resolution (2 classes)

For managers, approaching a difficult conversation – whether it's with a direct report, colleague, or manager – can be immensely stressful. Handled the wrong way, this kind of conversation can also damage your work relationships and leave you feeling unsure of your abilities. With the right preparation and mindset, you can make sure this doesn't happen. In this course, you'll learn some basic guidelines about when and where to initiate a difficult conversation, and useful steps for managing the associated stress. You'll learn how to prepare for a difficult conversation using a four-step process, so that you're confident and able to manage the conversation constructively. Finally, you'll learn how to demonstrate that you have the right mindset during the conversation so that it has the best possible outcome.

Successful teams are characterized by having a clear direction, trust among team members, effective communication, and a clear process for managing team conflict. The survival of a team depends on a team leader who can quickly recognize conflict, diagnose its cause, and implement conflict resolution strategies. In this course, you'll learn about what causes conflict on a team and the important role of healthy communication in handling conflict. You'll discover best practice approaches to dealing with conflict. You'll also explore the tenets of principled negotiation in managing conflict. Finally, you'll learn guidelines for resolving conflict that address one specific type of conflict: lack of trust.

These classes are accessed through Percipio.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar.

There is one worksheet covering both classes.

DOWNLOAD WORKSHEET:   WORD    |     PDF

Effective Communications and Meetings

Planning Meetings Fit for Purpose 
Have you ever yawned your way through a presentation or meeting, and left feeling like it was a waste of your time?  Maybe the meeting wasn't relevant to you or it wasn't presenting the information in an engaging way.  Meetings are among the most expensive forms of communication, so it's essential to make the investment worthwhile.  In this course you'll discover a process for preparing effective meetings by establishing a clear purpose and objectives. With the right people and agenda, and solid prep work, you're nearly there!  If you struggle to start meetings on the right note, this course can help you get the most out of them, saving you valuable time. 
 
This class is accessed through Percipio.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar. 
 
DOWNLOAD WORKSHEET:    WORD   |    PDF 

The way in which teams are built is an important factor in determining a project's success. Effective team management requires strong team leadership that clearly outlines your goals and standards of behavior. In this course, you'll learn about the five stages of team development and strategies for selecting high-performing team members most suited for collaboration. You'll also learn some foundations for managing teams successfully, including how to set team goals, assign roles to individuals working on a team, and define specific guidelines for how team members should behave to minimize conflict and optimize teamwork.

This class is accessed through Percipio.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar. 

Employee Motivation

Motivation drives people to take action. Without proper motivational leadership, things simply would not get done. As a leader, your capacity for motivating plays a key element in the success of your team and organization.  This course provides you with an understanding of why motivating leadership strategies are important and offers practical techniques for encouraging team motivation. 

This class is accessed through Percipio.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar. 

DOWNLOAD WORKSHEET:    WORD   |    PDF   

This class is accessed through Percipio.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar. 

DOWNLOAD WORKSHEET:   WORD   |   PDF

If you want to manage your schedule and make your time count, you have to be organized. But to stay organized, you need to check your progress. This means developing schedule management skills.  The stress and potential for mistakes grows when you don't spend time organizing your time. In this course, you'll discover how schedule management can help you regain control of your time. You'll learn how to leverage your personality to boost your productivity and explore techniques for dealing with time stealers. And you'll learn how to create practical to-do lists and keep them relative and realistic. 

This class is accessed through Percipio.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar. 

Change Management (2 Classes)

Leading Your Team Through Change  

Change is always happening. Effective team leadership means managing teams through the ongoing transition processes that facilitate change. Removing obstacles that can hinder the productive teamwork required to make these transition processes smooth is essential. In this course, you'll learn about types of resistance and obstacles to change and how to overcome them in a collaboration. You'll also learn how to overcome barriers to introducing change at your organization. Finally, you'll learn effective approaches for communicating change when working on a team. 

Managing Motivation During Organizational Change  

A key challenge for managers is motivating and engaging employees during times of organizational change. To survive and grow in volatile markets; organizations have to embrace change; they have to innovate and adapt. However, because change involves uncertainty, it's stressful and it can impact employee motivation and productivity - just at a time when an organization needs everyone to pull together and give their best efforts. In this course, you'll learn change management techniques to help you recognize and manage employee stress, as well as your own stress, during periods of change. You'll also learn about common reactions to change, and strategies for managing change to help you engage, motivate and support employees.  

These classes are accessed through Percipio.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar. 

There is one worksheet covering both classes.

DOWNLOAD WORKSHEET:    WORD  |   PDF 

Education Services Division Broadcasts

CORE FUNCTIONS

This video is accessed through Percipio.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar.  Complete this class before watching the 2019-2024 Strategic Agenda - "Justice for the Future.” - ESD Broadcast. 

Chief Justice Robert Brutinel presents the Arizona Supreme Court strategic agenda for 2019 - 2024.  The 5 goals of the strategic plan are discussed.  This class is a video which can be viewed by clicking HERE.  Please use the worksheet listed below that corresponds to the new Strategic Plan, which can be found through the link on question 5 of the worksheet.   

There is one worksheet covering both the SkillSoft  course “Using Strategic Thinking to Consider the Big Picture” and the "Justice for the Future" video.  Please print the worksheet before completing these classes.
 
DOWNLOAD WORKSHEET:    WORD   |    PDF 

This program takes a look at the courts' role in society throughout history.  Also discussed are Prof. Ernie Friesen’ s eight Purposes of Courts. Hon. Louis Frank Dominguez (Phoenix Municipal Court) and Jeff Fine (Court Administrator, Goodyear Municipal Court) share their views on the courts.  This class is a video which can be viewed by clicking HERE.
 
DOWNLOAD WORKSHEET:    WORD   |    PDF

COOP and Court Security 
This program covers the role a supervisor plays in keeping their workplace and employees safe. Topics include workplace violence, mail security, bomb threats, and evacuation procedures. A combination of videos, computer-based trainings and one-on-one discussions make up the curriculum. Refer to your worksheet for more information. The video portion of the class is viewable by clicking HERE.

DOWNLOAD WORKSHEET:        WORD   |    PDF

Supplemental Materials:

• Active Shooter 
• Bomb Threats
• Online Resources
• Prepare to Go List
• Workplace Violence

With the increase of self-represented litigants in Arizona, the issue of how to provide assistance and information to court customers, without giving legal advice, is becoming more critical and urgent. Court customers approach you daily with countless questions about cases, policies and procedures, forms and terms, attorneys and the judiciary. Consequently, and often with little guidance, you must decide what information you can provide to these customers.

This course is COJET Ethics Accredited.
 
This class is a computer based class which can be accessed by clicking HERE.  The accompanying program materials can be found HERE.
 
DOWNLOAD WORKSHEET:    WORD   |    PDF 

Arizona Plus Supervisor Capstone (in person)

 
The AZ Plus Supervisor Capstone covers the topics listed below.  It is the final class in the ACS program and can be attended by ACS participants who have successfully completed all other classes in the program.  Upon completion of the ACS checklist and submission of all necessary documents to the Education Services Division, eligible participants will be invited to attend the Arizona Plus Supervisor Capstone.
 
Leadership
The session of the Capstone will focus on the basic concepts of organizational leadership. Participants will explore their own leadership style and temperament as well as recognize the perspective of different (sometimes competing) stakeholders. The application of administrative rules, orders, statutes and governing policies will also be discussed.
 
Public Education and Media Relations
This session will provide the participants with the importance of educating the public, legislative and executive branches of the government about court systems, processes and programs.  Participants will explore awareness of and ability to quickly access public information about the court and other related entities.
 
Workflow Processes and Environment
This session will explore the relationship between work flows and process in the court.  Content will include the organization of work spaces and their adjacencies.
 
Records Management
This session will overview the court’s records and retention policies.