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ACS_Curriculum

Webinar Classes


Transition to Role of Supervisor
1.5 hrs
This webinar focuses on the definition of the role of supervisor.  A great deal of discussion centers on the challenges of supervising former colleagues and friends.  Also, discussed are the strategies to meet the challenges of being a new supervisor.

Supervisory Ethics   
1.5 hrs
Supervisors make numerous decisions that communicate their character, values and integrity to others.  Whether it is a decision on what criteria to use in granting those in-demand vacation days during the holidays, or whether or not to accept a gift from a subordinate, your choices are watched.  This session will cover the supervisor’s role in implementing the Employee Code of Conduct and will look at those defining moments when who you are can be communicated by what you do.
This course is Ethics Accredited.



One-Day Face-to-Face Classes


Human Resource Management
 
7.0 hrs
Topics covered in the course include the importance of HR management, federal and state laws, personnel rules and regulations, hiring fundamentals, new employee orientation, performance management, progressive discipline, documentation and record keeping.
This course is Cojet Ethics Accredited.

Supervisor’s Role in Caseflow Management
7.0 hrs
This face-to-face class focuses on topics in caseflow management including supervisor accountability in caseflow management, stakeholder groups, and court culture/leadership, CourTools as standards to measure performance, reporting data and tools and resources in CFM.

One-Day Face-to-Face Classes
Probation Endorsement 

 

Human Resource Management                                     
7.0 hrs
Topics covered in the course include the importance of HR management, federal and state laws, personnel rules and regulations, hiring fundamentals, new employee orientation, performance management, progressive discipline, documentation and record keeping.
This class is COJET Ethics Accredited.

 
Probation Essential Components
 
1.5 days (10 hrs.)
This course will cover Supervisory Roles & Assignments, Case Plans & Management, Leadership/Decision Making/Communication, Other Nuts and Bolts of Probation Supervision, Going From Buddy to Boss, Performance Management, and Managing Critical Incidents.  All topics will approached from the perspective of the knowledge, skills and abilities needed by a new probation supervisor.

This class is offered for probation, detention supervisors in lieu of the “Supervisor’s Role in Caseflow Management”.



Self-Paced Online Classes

 
Business Coaching (Four Classes)

Business Coaching: Getting Ready to Coach
1.0 hrs
This course introduces the skills you need to be an effective coach, including: listening and observing; providing feedback; questioning; and setting goals. It also covers how to identify which coaching role is most appropriate for a given individual or situation. The course also details the importance of selling the idea of coaching to those you feel need it. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Business Coaching: Conducting Coaching Sessions
1.0 hrs
This course describes how to carry out effective coaching sessions, including clarifying the coachee's situation and recognizing and determining the best options for your coachee to work with. Finally, the course provides actions for wrapping up a coaching session, including getting commitment; identifying obstacles; creating a plan with deadlines; and agreeing on support going forward. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Business Coaching: Building the Coaching Relationship
1.0 hrs
This course highlights the importance of a strong coaching relationship. It describes how to establish rapport with your coachee by showing interest, finding common ground, and matching your coachee's demeanor and language. In addition, the course covers ways to develop a positive coaching relationship, including letting coachees act autonomously and take responsibility, and helping them to learn and develop. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Business Coaching: Using Different Coaching Styles
1.0 hrs
This course highlights the importance of using an appropriate coaching style with your coachee. Specifically, you will learn how to use different techniques for directive and nondirective coaching. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

These classes are accessed through SkillSoft.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar.

There is one worksheet covering all four Business Coaching classes.

DOWNLOAD WORKSHEET:    WORD   |       PDF

Effective Management: Creating Successful Solutions (Includes Simulation)
1.0 hrs
In this course, you will explore the skills, techniques, and methods needed to successfully create solutions. Even the most challenging problem at work, if closely scrutinized, boils down to minor setbacks in resources and their utilization, improper planning, and the like. The secret to developing effective solutions greatly depends on your ability to discern the real cause of the problem, and deploy every possible approach. Learning these skills can tremendously increase your effectiveness as a manager.

This class is accessed through SkillSoft.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar.

DOWNLOAD WORKSHEET:    WORD   |       PDF

Having Tough Talks/Managing Conflict with Direct Reports (2 classes)

Having Tough Talks
1.0 hrs
You're a leader who has to provide constructive criticism, manage conflict and confrontation, and deal with difficult people. When you're able to successfully manage challenging communications and resolve problems, your leadership credibility is strengthened. You'll be able to maintain productivity and solid relationships in your group or team, and associates will know that you're a person they can depend on to handle sensitive issues requiring first-rate communication skills.

Managing Conflict with Direct Reports
1.0 hrs
Successful leaders understand that managing conflict is one of their key priorities and they learn to develop a comprehensive strategy to address these conflicts. This course, based on the CCL book of the same name, is designed for managers or team leaders who have people reporting directly to them. They may or may not have had prior conflict resolution training. After taking this course, learners will be able to use CCL's four-point conflict management process to plan and conduct a conflict resolution session with a direct report.

These classes are accessed through SkillSoft.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar.
 
There is one worksheet covering both classes.
 
DOWNLOAD WORKSHEET:    WORD   |       PDF

Managing Effective Business Meetings
1.0 hrs
This course will lead you through the meeting process, presenting best practices that will help you realize success as you fulfill your responsibilities as a meeting leader. It will show you how to open the meeting with a positive tone and facilitate the work of the group using the right approach to decision making. It will explore how to encourage full participation while keeping your agenda moving and discussions on track with effective time-management techniques. Finally, this course will present tips for closing the meeting and ensuring continued progress by circulating minutes and following up on action items.
 
This class is accessed through SkillSoft.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar. 
 
DOWNLOAD WORKSHEET:    WORD   |       PDF

Leading Teams: Launching a Successful Team
1.0 hrs
This course outlines the benefits of business teams and the importance of taking proactive measures to ensure a smooth transition during the initial phase of team formation. It reviews the five stages of team development and offers strategies for dealing with issues that may arise during the first stage, Forming. You'll learn strategies for selecting high-performing team members most suited for your project or team, as well as recommendations for performing proper introductions, clarifying team purpose and context, and making sure team members understand their responsibilities.
 
This class is accessed through SkillSoft.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar. 
 
DOWNLOAD WORKSHEET:    WORD   |       PDF
Leadership Essentials: Motivating Employees
1.0 hrs
This course provides you with an understanding of why motivating strategies are important as a leader. It also provides you with practical techniques for encouraging motivation among employees in your organization.
 
This class is accessed through SkillSoft.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar. 
 
DOWNLOAD WORKSHEET:    WORD   |       PDF
Employee Relations: Communicating for Effective Employee Relations
1.25 hrs
This course will show you how the way you communicate affects employee relations and what you can do to overcome the challenges in communication. This course is intended for all managers or supervisors at various levels in any organization.
 
This class is accessed through SkillSoft.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar. 
 
DOWNLOAD WORKSHEET:    WORD   |       PDF
Time Management
1.0 hrs
This course is intended primarily for entry-level managers who need to learn time-management techniques so they can use their time appropriately to accomplish professional goals. Some managers fall into the trap of feeling that they have little or no time to devote to activities that would contribute most to their success. If you're like that, this course will help you avoid the time-management traps that can impede your career goals. In this course, you'll learn about the payoffs of solid time management by examining your goals as well as your uses of time.
 
This class is accessed through SkillSoft.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar. 
 
DOWNLOAD WORKSHEET:    WORD   |       PDF

Managing Change (2 Classes)

Managing Change: Building Positive Support for Change
1.0 hrs
The course highlights techniques to support your employees during change initiatives such as: encouraging open communication; listening to employees' feelings; checking for understanding; and taking employee input into consideration. The course also covers actions you can take during change initiatives including: coaching for change; making sure employees are empowered with the critical knowledge and necessary skills; considering individual characteristics of your employees; and being flexible. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Managing Change: Dealing with Resistance to Change
1.0 hrs
This course outlines these aspects of overcoming resistance to change. It surveys the active and passive symptoms of resistance to change; goes deeper to explore the emotional and thought-based causes of these symptoms; and provides strategies for dealing with root causes through direct conversations with employees. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.
 
These classes are accessed through SkillSoft.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar.
 
There is one worksheet covering both classes.
 
DOWNLOAD WORKSHEET:    WORD   |       PDF

Developing a Strategic Plan / Advancing Justice Together (2 classes)

Developing a Strategic Plan
1.66 hrs
This course is intended for entry-level managers who need to develop and implement strategic plans. Organizations of every type need to engage in strategic planning to ensure that they achieve their long-term goals. The strategic planning process directs the resources of the organization towards a successful future. This course shows you the major states in the process of developing a strategic plan, including forming a mission statement, crafting and implementing the plan, and evaluating plan performance. It also provides you with the skills and techniques you'll require as you move through each stage of the planning process.  This class is accessed through SkillsSoft.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar.  Complete this class before watching the 2014-2019 Strategic Agenda - "Advancing Justice Together, Courts and Communities.” - ESD Broadcast.

Advancing Justice Together—ESD Broadcast
0.5 hrs
Chief Justice Scott Bales presents the Arizona Supreme Court strategic agenda for  2014-2019.   The 5 goals of the strategic plan are discussed.  This class is a video which can be viewed by clicking HERE.
 
There is one worksheet covering both the SkillSoft  course “Developing a Strategic Plan” and the Strategic Agenda video.  Please print the worksheet before completing these classes.
 
DOWNLOAD WORKSHEET:    WORD   |       PDF

Education Services Division Broadcasts
 

Historical and Contemporary View of the Courts in Government and Society
2.0 hours
This program takes a look at t the courts' role in society throughout history.  Also discussed are Prof. Ernie Friesen’ s eight Purposes of Courts. Hon. Louis Frank Dominguez (Phoenix Municipal Court) and Jeff Fine (Court Administrator, Goodyear Municipal Court) share their views on the courts.  This class is a video which can be viewed by clicking HERE.
 
DOWNLOAD WORKSHEET:    WORD   |      PDF

ACS: COOP and Court Security 2.0 hours
This program covers the role a supervior plays in keeping their workplace and employees safe. Topics include workplace violence, mail security, bomb threats, and evacuation procedures. A combination of videos, computer-based trainings and one-on-one discussions make up the curriculum. Refer to your worksheet for more information. The video portion of the class is viewable by clicking HERE.

DOWNLOAD WORKSHEET:        WORD       |           PDF

Supplemental Materials:

 

Computer-Based Training

 
Legal Advice vs. Legal Information
  
1.0 hrs
With the increase of self-represented litigants in Arizona, the issue of how to provide assistance and information to court customers, without giving legal advice, is becoming more critical and urgent. Court customers approach you daily with countless questions about cases, policies and procedures, forms and terms, attorneys and the judiciary. Consequently, and often with little guidance, you must decide what information you can provide to these customers.
This course is Cojet Ethics Accredited.
 
This class is a computer based class which can be accessed by clicking HERE.
 
DOWNLOAD WORKSHEET:    WORD   |       PDF

Arizona Plus Supervisor Capstone (Face-to-Face)

 
The AZ Plus Supervisor Capstone covers the topics listed below.  It is the final class in the ACS program and can be attended by ACS participants who have successfully completed all other classes in the program.  Upon completion of the ACS checklist and submission of all necessary documents to the Education Services Division, eligible participants will be invited to attend the Arizona Plus Supervisor Capstone.
 
Leadership
The session of the Capstone will focus on the basic concepts of organizational leadership. Participants will explore their own leadership style and temperament as well as recognize the perspective of different (sometimes competing) stakeholders. The application of administrative rules, orders, statutes and governing policies will also be discussed.
 
Public Education and Media Relations
This session will provide the participants with the importance of educating the public, legislative and executive branches of the government about court systems, processes and programs.  Participants will explore awareness of and ability to quickly access public information about the court and other related entities.
 
Workflow Processes and Environment
This session will explore the relationship between work flows and process in the court.  Content will include the organization of work spaces and their adjacencies.
 
Records Management
This session will overview the court’s records and retention policies.