Consolidated Collections Unit Training

  • DSO/TIP Refresher Video (View the video using Internet Explorer or Edge) This video provides an overview of Debt Setoff (DSO) and Tax Interception Program (TIP).  The information contained in this presentation is intended as a refresher course and does not replace or substitute the official DSO training. It is 22 minutes long.  There is a Power Point you can follow along with and/or print out for future reference.  This video is not COJET accredited.

An online video for the official Debt Setoff Program (DSO) training is currently unavailable.  However, WebEx training can be scheduled.  Please contact AOC Support Center at 602-452-3900 to request training.

Online Case Payment (OLCP)

  • OLCP Video (~12 Minutes) - This video provides an overview of the Online Case Payment (OLCP) program.
Bankruptcy in FARE
  • Bankruptcy Video (~15 minutes) - This video serves as a guide to ensure that Arizona Courts are in compliance with the Federal Laws pertaining to bankruptcy. This training will focus on defining the Notice of Filing and Order of Discharge for both Ch 7 and Ch 13 and will provide guidance on how to process both. We will also discuss the FARE and DSO impacts on court cases. We will also provide you with available resources to assist with understanding the bankruptcy process.
Chargebacks in FARE
  • Chargeback Video (~18 Minutes) - The focus of this video is to help with understanding Chargebacks as it relates to the courts, processing a Chargeback effectively and efficiently, cleaning up Chargeback financials, and recommendations/resources.

FARE Compliance Assistance Program (FARE CAP)

  • FARE CAP Video (~10 Minutes) - This video will discuss what FARE CAP is, the benefits of the program, the process of FARE CAP, and FARE CAP in AJACS.
Offsite Cash Payments (OCP)
  • OCP Video (~15 Minutes) - The agenda in this vedio will cover an overview of the program;  how offsite cash payment works;  payment receipting and deposits; how to request marking materials; and will also have time to answer questions.
  • FARE in AJACS Video (~40 Minutes) - This video will talk about the FARE Program both Legacy and Enhanced FARE, we will walk through some AJACS procedures, we will discuss FARE financials, and finally, we’ll talk about FARE services.