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Questions About Cash Payments and Collections
REGISTRATION RENEWAL HOLDS (TTEAP PROGRAM)

1. What is TTEAP?

2. Can a TTEAP hold be caused by a FTA (Failure To Appear)?

3. How can a TTEAP registration renewal hold be released?

4. How long does it take for a TTEAP hold to be released?

DEBT SETOFF (DSO) PROGRAM

1. What is DSO?

2. What is TIP?

3. My taxes were intercepted, what do I do next?

4. I do not owe money to the Supreme Court of Arizona, why did I get a letter saying I do?

5. How do I get my tax money back?

6. My lottery winnings were intercepted, what do I do next?

FINES/FEES AND RESTITUTION ENFORCEMENT (FARE) PROGRAM

1. What is FARE?

2. How do I pay my court case?

3. I keep receiving collection letters for someone else. What can I do?

4. How can I get my fines and fees possibly reduced?

5. I believe someone used my credit card to pay their case and I did not authorize this. What can I do?

6. What is FARE CAP?

7. I accidentally paid the full amount on www.azcourtpay.com when I only intended to pay my monthly court payment. What can I do?

REGISTRATION RENEWAL HOLDS (TTEAP PROGRAM)
1. What is TTEAP?

The Traffic Ticket Enforcement Assistance Program, also known as TTEAP, places a hold on a vehicle registration renewal for a vehicle owned or co-owned by an individual per Arizona Statute ARS § 28-1631 through ARS § 28-1636.

2. Can a TTEAP hold be caused by a FTA (Failure To Appear)?

Yes. In a criminal traffic case, a Failure to Appear to a proceeding can cause the court to request the Arizona Motor Vehicle Department (MVD) to place a hold on the renewal of a vehicle registration owned or co-owned by the defendant.

3. How can a TTEAP registration renewal hold be released?
If the case balance is paid in full or if the case is set up on a court payment plan are two options. There might be other options available. Please contact the court to discuss your TTEAP options. If there is more than one case contributing to the TTEAP hold, all cases must resolved before the hold will be released.
4. How long does it take for a TTEAP hold to be released?

If paid online at www.azcourtpay.com, the TTEAP hold should be released within one hour. If paid directly at the court, please wait till next business day for a successful TTEAP release.

DEBT SETOFF (DSO) PROGRAM
1. What is DSO?

The Debt Setoff (DSO) Program enables courts and agencies to intercept Arizona state income tax refunds or Arizona Lottery winnings for defendants who owe debt to the courts or other government agencies.

2. What is TIP?
TIP is the acronym for Tax Intercept Program which is a database application used for the Debt Setoff Program (DSO).
3. My taxes were intercepted, what do I do next?

If you received a letter/notice from the Arizona Department of Revenue, it will provide the name and phone number of the state court or agency that has submitted a claim against your state tax refund. If the letter/notice lists the Administrative Office of the Courts (AOC), you will need to call the DSO Interactive Voice Response (IVR) line, which is available in English and in Spanish, to obtain the DSO participant(s) name and phone number(s). If you live within Maricopa County, you can call (602) 452-3210. If you live outside of Maricopa County call (877) 435-3829. The caller will be required to enter their SSN, follow the prompts when instructed and listen to the entire message in the event more than one court or agency has entered a claim. If no results were found, enter the spouse’s SSN. If there are still no results, leave a message. Messages are returned within 24 business hours.

The AOC does not have information regarding the reason for the claim and is not the court of record for your case.

4. I do not owe money to the Supreme Court of Arizona, why did I get a letter saying I do?
If a taxpayer receives a letter from the State of Arizona’s Department of Revenue stating that their state tax refund has been adjusted and it lists the agency as “Administrative Office of the Court” it means that the taxpayer has a debt with more than one court or agency. The Administrative Office of the Court is the liaison between Department of Revenue and the court or agency. The taxpayer may call the DSO Interactive Voice Response (IVR) in the Phoenix Metropolitan area at (602) 452-3210 or toll free (877) 435-3829. The caller must enter their SSN and follow the prompts when instructed.

5. How do I get my tax money back?
You may contact the court or agency to find out more about the interception process. A taxpayer has 30 days from the date of the interception letter to file an appeal with the court or agency claiming they are entitled to the full refund and the interception is in error. The court or agency will then research the appeal and issue a decision on the appeal.

6. My lottery winnings were intercepted, what do I do next?

If you received a letter/notice from Arizona Lottery office when you went to collect your lottery winnings, it will explain what the DSO Program is and why your AZ State Lottery winnings are being intercepted. If the letter/notice lists the Administrative Office of the Courts (AOC), you will need to call the DSO Interactive Voice Response (IVR) line, which is available in English and in Spanish, to obtain the DSO participant(s) name and phone number(s). If you live within Maricopa County, you can call (602) 452-3210. If you live outside of Maricopa County call (877) 435-3829. The caller will be required to enter their SSN, follow the prompts when instructed and listen to the entire message in the event more than one court or agency has entered a claim. If no results were found, enter the spouse’s SSN. If there are still no results, leave a message. Messages are returned within 24 business hours.

FINES/FEES AND RESTITUTION ENFORCEMENT (FARE) PROGRAM
1. What is FARE?

FARE stands for Fines/Fees And Restitution Enforcement Program. It is a statewide initiative of the Arizona Judicial branch. The focus is to assist Arizona courts with the compliance of monetary court orders. Courts are given the ability to assign outstanding debt associated to civil traffic, criminal traffic and criminal violations with a collections vendor. The program is a public/private partnership between the Administrative Office of the Courts, the Motor Vehicle Division, Arizona Department of Revenue and a private vendor.

2. How do I pay my court case?

There are several payment methods available. You can contact the court for specific information. Most court cases can be paid in person at the court (cash, debit/credit card, money order), through the mail (money order, check), website (either the court's website or www.azcourtpay.com) or by cash at a participating retailer (visit www.azcourtpay.com for more information).

3. I keep receiving collection letters for someone else. What can I do?

Please write "Not at this address" on outside of envelope and return it to the post office.

4. How can I get my fines and fees possibly reduced?
You can contact or visit the court to discuss your case and any requests you have.
5. I believe someone used my credit card to pay their case and I did not authorize this. What can I do?
Contact the Support Center for assistance with finding which court and case your card was used on. You may reach them by phone at (602) 452-3519 or by email at [email protected].

6. What is FARE CAP?

The FARE Compliance Assistance Program (FARE CAP) assists eligible defendants in resolving delinquent cases. Contact the court to see if your case is eligible.

7. I accidentally paid the full amount on www.azcourtpay.com when I only intended to pay my monthly court payment. What can I do?
Call the Support Center at (602) 452-3519 to discuss next steps.