Court professionals know that there is much to manage that happens outside of court proceedings. In this course, participants will focus on the many topics related to the programs and services that support judicial decision-making and the adjudication of court cases. Whether or not the court has direct control over the management of essential programs and services, court leaders must understand the needs, nature, and level of service of the court and how to manage these key operations functions. This course examines how operations management relates to the mission, role, and purpose of courts, as well as how to improve the effectiveness of programs and services through the application of technology, consideration of appropriate service delivery methods, and collaboration with stakeholders. New content includes information and resources regarding COOP plans, records management, managing problem-solving courts and specialty dockets. Participants will examine the High Performance Court Framework as a tool for managing court operations.