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Aguilar, Leslie C.  Ouch! That Stereotype Hurts: Communicating Respectfully in a Diverse World.  Flower Mound, TX: MultiAd, 2006.

B

Aikman, Alexander.  Total Quality Management in the Courts: A Handbook for Judicial Policy Makers and Administrators.  Williamsburg, VA: National Center for State Courts, 1994. (Available in the NCSC Library.)

B

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L

Buckingham, Marcus and Curt Coffman.  First, Break All the Rules: What the World’s Greatest Managers Do Differently.  New York: Simon and Schuster, 1999. (Available in the NCSC Library.)

L

Cashman, Kevin.  Leadership From the Inside Out: Becoming A Leader for Life.  Provo, UT: Executive Excellence Publishing, 1998.

B

Clarke, Thomas M. et al.  A Unifying Framework for Court Performance Measurement: Final Report.  Williamsburg, VA: National Center for State Courts, 2008. 

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B

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B

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Flango, Victor E. “Which Disputes Belong in Court?” Future Trends in State Courts 2010. Williamsburg, VA: National Center for State Courts, 2010.

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B

Guide on Performance Measure Management.  Salt Lake City, UT: Governor’s Office of Planning and Budget, 2007. 

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B

Greacen, John M. “An Administrator’s Perspective: Developing Performance Measures for Trial and Appellate Courts.”  41 Judges Journal 2, (2002): 40. (Available in the NCSC Library.)

B

Hammer, Michael.  Reengineering Work: Don’t Automate, Obliterate.  Boston: Harvard Business Press, July-August 1990.

L

Heifetz, Ronald A. and Marty Linsky.  “A Survival Guide for Leaders.”  Harvard Business Review, June 2002.   

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L

Kotter, John P. “What Leaders Really Do.” Harvard Business Review, December 2001. 

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L

Oakley, Ed and Doug Krug.  Enlightened Leadership: Getting to the Heart of Change.  New York: Fireside, 1994.

B

Ostrom, Brian et al.  Implementing Performance Management in the California Courts.  Williamsburg, VA: National Center for State Courts, 2007.          

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Ostrom, Brian J. and Roger A. Hanson. “Understanding Court Culture is Key to Successful Court Reform.” Future Trends in State Courts 2010. Williamsburg, VA: National Center for State Courts, 2010.                                

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B

A Performance Management Framework for State and Local Government: From Measurement and Report to Management and Improving: Public Review Draft.  Washington, D.C.: National Performance Management Advisory Commission, 2009. 

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L

Pritchett, Price.  Carpe Manana: Before Tomorrow Seizes You.  USA: Pritchett Rummler-Brache, 2000.

C

Sayles, Leonard R.  Redefining What’s Essential to Business Performance: Pathways to Productivity, Quality and Service.  Greensboro, NC: Center for Creative Leadership, July 1990.

H

Schauffler, Richard Y.  “Judicial Accountability in the US State Courts: Measuring Court Performance.”  3 Utrecht Law Review 1 (June 2007):112. 

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Slayton, David.  “Using Performance Measures to Enhance Fair and Impartial Courts: A Practitioner’s View.”  Future Trends in State Courts, 2008.             

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C

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L

Stupak, Ronald J. “Court Managers as Leaders: An Active Strategy for Understanding and Using Power.” 16 Court Manager 2 (2001): 19. (Available in the NCSC Library.)

B

Tobin, Robert W., Penelope J. Wentland and Chang-Ming Yeh.  Performance Audit of the Town of Hilton Head Island Municipal Court: Final Report.  Denver, CO: National Center for State Courts, 2004.                                                                                 

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C

Trial Court Performance Standards Desk Reference Manual and CD-ROM.  Williamsburg, VA: National Center for State Courts, 2003.                                        

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M

Trial Court Performance Standards with Commentary.  Williamsburg, VA: National Center for State Courts, 1990.                                                   

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L

Vinitsky, Michael H. and Patti J. Ayars.  Mastering Momentum: A Practical and Powerful Approach for Successful Change.  Canada: Momentum Organization Consultants, 2000.

B

Wagenknecht-Ivey, Brenda, David Price and John Martin.  Continuous Quality Improvement in the Courts: A Practitioner’s Guide.  Denver, CO: Center for Public Policy Studies, 1998. (Available in the NCSC Library.)

C

Aikman, Alexander B.  “The Need for Leaders in Court Administration.”  22 Court Manager 1 (2007): 12. (Available in the NCSC Library.)

B

Association of Canadian Court Administrators (ACCA).  Strategic Plan Achieving Our Vision.  Canada: ACCA, January 2001.

H

Baldassare, Mark and Ellen Hanak.  CA2025: It’s Your Choice. San Francisco: Public Policy Institute of California, 2006.

H

Bertran, Michele.  The Purposes and Responsibilities of Courts:  New Jersey’s Court Leaders.  Williamsburg, VA: Institute for Court Management, 2009.

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L

Bracey, Hyler and Jack Rosenblum, Aubrey Sanford, Roy Trueblood.  Managing from the Heart.  New York: 1990.

C

Broderick, John T. “The Changing Face of Justice in a New Century: The Challenges It Poses to State Courts and Court Management.” Future Trends in State Courts 2010. Williamsburg, VA: National Center for State Courts, 2010.

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Broderick, John T. and Daniel Hall. “What is Reengineering and Why Is It Necessary?” Future Trends in State Courts 2010. Williamsburg, VA: National Center for State Courts, 2010.                                                                                    

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L

Buckingham, Marcus and Curt Coffman.  First, Break All the Rules: What the World’s Greatest Managers Do Differently.  New York: Simon and Schuster, 1999. (Available in the NCSC Library.)

C

Buckingham, Marcus and Donald O. Clifton, PhD.  Now, Discover Your Strengths.  New York: The Free Press, 2001. 

L

Canfield, Jack and Mark Victor Hansen, Maida Rogerson, Martin Rutte, Tim Clauss.  Chicken Soup for the Soul at Work.  Deerfield, FL: Health Communications, Inc., 1996.

L

Clarke, John A.  “The Role of the Executive Component of the Court.”  5 Court Manager 3 (Summer 1990): 4.  (Available in the NCSC Library.)

M

Clarke, Thomas M. “Reengineering: Governance and Structure.” Future Trends in State Courts 2010. Williamsburg, VA: National Center for State Courts, 2010.

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M

Clarke, Thomas M. “Reengineering: The Importance of Establishing Principles.” Future Trends in State Courts 2010. Williamsburg, VA: National Center for State Courts, 2010.

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B

Collins, James C. and Jerry I. Porras.  “Building Your Company’s Vision.” Harvard Business Review, Sept-Oct. 1996.                                                         

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B

Cottrell, David.  Monday Morning Mentoring: Ten Lessons to Guide You Up the Ladder.  New York: HarperCollins, 2006.

L

Cottrell, David and Mark Layton.  The Manager’s Coaching Handbook.  Dallas: The Graphics Group, 2002.

C

Doan, Rachel N. and Robert A. Shapiro.  State Court Administrators: Qualifications and Responsibilities.  Chicago, IL: American Judicature Society, 1976.  (Available in the NCSC Library.)

C

Durham, Christine M. and Steven C. Hollon. “Reengineering: Creating a New Face of Justice.” Future Trends in State Courts 2010. Williamsburg, VA: National Center for State Courts, 2010.                                                         

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B

Focus for the Future: Long-Range Strategic Planning.  Hennepin County, MN: Fourth Judicial District, 2001.

B

Fogg, C. Davis.  Implementing Your Strategic Plan: How to Turn “Intent” Into Effective Action for Sustainable Change.  New York: Amacom, American Management Association, 1999.

L

Friesen, Ernest C.  “Court Leaders, Survivors or Agents of Change?” 15 Court Manager 3 (2000): 54. (Available in the NCSC Library.)

H

Gray, Judge James P.  Wearing the Robe: The Art and Responsibilities of Judging in Today’s Courts.  Garden City Park: NY:  Square One Publishers, 2009. (Available in the NCSC Library.)

C

Griller, Gordon M. “Governing Loosely Coupled Courts in Times of Economic Stress.” Future Trends in State Courts. Williamsburg, VA: National Center for State Courts, 2010. 

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C

Guillin, Jose Octavio.  “Trials and Tribulations of a Court Administrator.” 21 Court Manager 4 (2007): 17. (Available in the NCSC Library.) (See discussion of Interplay between Personal and Professional Life – p.21.)

C

Hays, Steven W. and Cole Blease Graham, Jr. (Eds.) Handbook of Court Administration and Management.  New York: Marcel Dekker, Inc., 1993.   (Available in the NCSC Library.)

L

Heifetz, Ronald A. The Practice of Adaptive Leadership: Tools and Tactics for Changing your Organization and the World. Harvard Business Press, 2009. (Available in the NCSC Library)

L

Heifetz, Ronald A. and Marty Linsky.  Leadership on the Line: Staying Alive through the Dangers of Leading.  Boston: Harvard Business Scholl Press, 2002.

M

Justice at Stake Campaign.  Speak to American Values: A Handbook for Winning the Debate for Fair and Impartial Courts.  Washington, D.C.: Justice at Stake, 2005.

M

Martin, John A., Brenda J. Wagenknecht-Ivey and Brian Lynch.  “Five Reasons Why Judicial Leaders Should be Involved with and Support Strategic Planning in Their Courts.” 40 The Judges’ Journal 2 (Spring 2001): 5-8. 

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H

Law and the Courts: The Role of Courts (Volume 1).  Chicago, IL: American Bar Association, Division for Public Education, 2000. (Available in the NCSC Library.)

M

Lefever, Dale.  “Managing Organizational Change: Integrating the Purpose, the People, and the Process.” 23 Court Manager 2 (2008): 6. (Available in the NCSC Library.)

H

Lieberman, Jethro K.  The Role of Courts in American Society: The Final Report of the Council on the Role of Courts.  St. Paul, MN: West Publishing Co., 1984. (Available in the NCSC Library.)

H

Office of Democracy and Governance.  Guidance for Promoting Judicial Independence and Impartiality.  Washington, D.C., Bureau for Democracy, Conflict, and Humanitarian Assistance, January 2002.

H

Position Paper on Effective Judicial Governance and Accountability: Conference of State Court Administrators.  Arlington, VA: Conference of State Court Administrators, 2001. 

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M

Rottman, David et al.  A Leadership Guide to Statewide Court and Community Collaboration.  Williamsburg, VA: National Center for State Courts, 2002. 

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B

Rottman, David.  “Trends and Issues in State Courts: Challenges and Achievements.” The Book of the States.  Lexington, KY: The Council of State Governments, 2004. 

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L

Succession Planning: Workforce Analysis, Talent Management, and Leadership Development.  Williamsburg, VA: National Association for Court Management, 2008.  (Available in the NCSC Library.) 

L

Taulbert, Clifton.  Eight Habits of the Heart.  New York: Penguin Books, 1997.

B

Wagenknecht-Ivey, Brenda J. et al.  Strategic Planning Mentoring Guidelines: Practical Tips for Court Leaders.  Denver, CO:  Center for Public Policy Studies, 2000. 

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H

Yankelovich, Skelly and White, Inc.  Survey of Judges on the Role of Courts in American Society.  Washington, D.C.: United States Department of Justice, Office for Improvements in the Administration of Justice, 1979.  

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L

Bertran, Michele. The Purposes and Responsibilities of Courts: New Jersey’s Court Leaders Respond. Williamsburg, VA: National Center for State Courts, Institute for Court Management CEDP paper, 2009.

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H

Buenger, Michael L. “Of Money and Judicial Independence: Can Inherent Powers Protect State Courts in Tough Fiscal Times?” The Kentucky Law Journal 92.4 (Summer 2004): 979.

M

Burke, Kevin S. and Michael Labrosse.  “Moving from Court Management to Court Leadership.”  21 Court Manager 1 (2006): 17. (Available in the NCSC Library.)

C

Cameron, James Duke, Isaiah M. Zimmerman and Mary Susan Dowling.  The Chief Justice and the Court Administrator: The Evolving Relationship.  St. Paul, MN: West Publishers, 1987.                                         

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C

Cicconetti, Michael A. et al. “Is Judicial Independence a Casualty in State and Local Budget Battles?” Court Review 41, no. 3/4 (Fall/Winter 2005): 10.

C

“Ensuring Adequate Funding for the Courts.” Judicature 88, no. 4 (January-February 2005): 152. (Available in NCSC Library.)

M

FY 2009-2010 Budget Briefing: Staff Presentation to the Joint Budget Committee: Judicial Department.  Denver, CO:  Colorado General Assembly, 2008.

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B

FY 2009 Judicial Branch Budget Request: Presentation to Justice System Appropriations Subcommittee.  Iowa State Court Administrator, January 24, 2008. 

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M

George, Ronald M. “Working on the Components of Judicial Independence.” Court Review 41, no. 4 (Fall/Winter 2005). (Available in the NCSC Library.)

B

Greacan, John M. “Working with the Legislature During the Court Appropriations Process.” Judges’ Journal 43, no. 3 (Summer 2004): 30.

L

Greenleaf, Robert K.  Servant Leadership.  New York:  Paulist Press, 2002.

B

Greenstein, Marla N.  “Can Judges Raise Funds for the Courts?” Judges’ Journal 43, no. 3 (Summer 2004): 46.

B

Hartley, Roger E. and James W. Douglas. “Budgeting for State Courts: The Perceptions of Key Officials Regarding the Determinants of Budget Success.” Justice System Journal 24, no. 3 (2003): 251.

B

“Making the Case for Court Funding: The Important Role of Lobbying.” Judges’ Journal 43, no. 3 (Summer 2004): 35.

M

Heifetz, Ronald, Alexander Grashow, and  Marty Linsky.  The Practice of Adaptive Leadership.  Boston: Harvard Business Press, 2009.

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Hudzik, John K. “Judicial Independence, Funding the Courts, and Interbranch Relations.” Judges’ Journal 43, no.3 (Summer 2004): 1.

C

Hudzik, John K. "Financing and Managing the Finances of the California Court System: Alternative Futures.” Southern California Law Review 66, no. 5 (July 1993): 1813.

B

Iowa State University Extension Service.  How to Build Coalitions: Turf Issues.

L

Lefever, R. Dale. “The Integration of Judicial Independence and Judicial Administration: The Role of Collegiality in Court Governance.” Future Trends in State Courts 2010. Williamsburg, VA: National Center for State Courts, 2010.

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B

Lippman, Jonathan. “New York’s Efforts to Secure Sufficient Court Resources in Lean Times.” Judges’ Journal 43, no. 3 (Summer 2004): 21.

M

Martin, John A. and Brenda J. Wagenknecht-Ivey.  Courts 2010: Critical Trends Shaping the Courts in the Next Decade.  Williamsburg, VA: National Center for State Courts, 2000.

H

Miller-Byrnes, Hon. Melissa.  Judicial Independence, Interdependence, and Judicial Accountability: Management of the Courts from the Judges’ Perspective.  Williamsburg, VA: Institute for Court Management, 2006.                                                           

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B

Ostrom, Brian, Roger Hanson, Charles Ostrom, and Matthew Kleiman.  “Court Cultures and Their Consequences.” 20 Court Manager  1, (2005).

C

The Role of State Court Leaders in Supporting Public Policy that Affects the Administration of Justice: A Conference Report and Profiles of State Inter-Branch Initiatives.  Philadelphia, PA: The Pew Center on the States and the National Center for State Courts, 2008. (Available in the NCSC Library.)

B

Selden, Sally Coleman.  Human Capital: Tools and Strategies for the Public Sector.  Washington, D.C.: CQ Press, 2009.

B

Separate Branches, Shared Responsibilities: A National Survey of Public Expectations on Solving Justice Issues.  Williamsburg, VA: National Center for State Courts, 2009. 

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(See Chapter IV on Judicial Leadership.)

L

Shark, Alan R. CIO Leadership for State Governments: Emerging Trends and Practices. Alexandria, VA: Public Technology Institute, 2011. (Available in the NCSC Library.)

M

Stumpf, Felix F.  Inherent Powers of the Courts: Sword and Shield of the Judiciary.  Reno, NV: The National Judicial College, 2008.  (Available in the NCSC Library.)

C

Stupak, Ronald J. “A Team of Two Relationship: The Effective Organizational Consultant and the Stay-In-Charge Court Administrator.” 23 Court Manager 2 (Summer 2008): 20.  (Available in the NCSC Library.)

M

Summary of State and Local Justice Initiatives: The Courts, the Bar and the Public Working Together to Improve the Justice System.  Chicago, IL: American Bar Association, 2001.

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Tobin, Robert W. Funding the State Courts: Issues and Approaches. Williamsburg, VA: National Center for State Courts, 1996.                                                       

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H

Tobin, Robert W.  Trial Court Budgeting.  Williamsburg, VA: National Center for State Courts, 1996.  (See Chapter 5, “Budget Monitoring,” page 97.)                

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B

Ward, Brian.  Teamwork: The Eternally Successful Team.  Excellence 2.0, 2007.

B

What is the Role of the Courts in a System of Separation of Powers and Checks and Balances?  Civics Library of the Missouri Bar.   

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B

Academic Quality Improvement Program.  Principles of High Performance Organizations.  Academy Quality Improvement Program, The Higher Learning Commission.

C

Berman, Greg and Aubrey Fox.  “Embracing Failure: Lessons for Court Managers.” 23 Court Manager 4 (2008): 23. (Available in the NCSC Library.)

H

Burke, Judge Kevin and Judge Steve Leben.  Procedural Fairness: A Key Ingredient in Public Satisfaction: A White Paper of the American Judges Association.  Williamsburg, VA: American Judges Association, 2007. 

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L

Buckley IV, John F. and Ronald M. Green.  2009 State by State Guide to Human Resources Law.  New York: Aspen Publishers, 2009. (Available in the NCSC Library.)

B

Cameron, James Duke et al.  The Chief Justice and the Court Administrator: The Evolving Relationship.  St. Paul, MN: West Publishing, 1987.    

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M

Carver, John and Miriam Mayhew Carver.  Carver Guide: Basic Principles of Policy Governance.  San Francisco: Jossey-Bass, A Wiley Company, 1996. 

B

Case Processing Time Standards.  National Center for State Courts, Knowledge and Information Services.                                            

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Clarke, Thomas M. “The Business Case for Court-Principles-Based Essential Functions.” Future Trends in State Courts 2010. Williamsburg, VA: National Center for State Courts, 2010.

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Clarke, Thomas M. “Possible Implications of the Principles-Based Essential Functions of Courts: A Modest Proposal.” Future Trends in State Courts. Williamsburg, VA: National Center for State Courts, 2010.                                  

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M

Goessl, Leigh.  What is a High-Performance Organization (HPO)?  Helium, Inc., 2002-2010.

B

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B

Greacen, John M.  “The Court Administrator’s Perspective: Performance Measurement – A Success Story in New Jersey.”  Future Trends in State Courts 2007.  Williamsburg, VA: National Center for State Courts, 2007.                                                  

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Essex, Louellen and Kusy, Mitchell.  Fast Forward Leadership.  Great Britain: 1999.

L

Hall, Bradley W., PhD.  The New Human Capital Strategy.  New York: AMACON, American Management Association, 2008.

C

Hall, Daniel J. and Lee Suskin. “Reengineering Lessons from the Field.” Future Trends in State Courts 2010. Williamsburg, VA: National Center for State Courts, 2010.

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B

Herman, Madelynn.  “Planning for the Future: Strategic Human Resource Management.”  Future Trends in State Courts 2004, (2004): 123.  

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C

International Framework for Court Excellence.  Williamsburg, VA: National Center for State Courts, 2008.                                                   

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Iverson, Christine J. The Development of Mid-Level Court Managers in North Dakota. 2008.   Williamsburg, VA: Institute for Court Management, 2008.                             

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Key Elements of an Effective Rule of Court on the Role of the Presiding Judge in the Trial Court.  Williamsburg, VA: National Center for State Courts, 2006. 

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C

Kuban, Gerald B.  Human Resources in Courts.  Williamsburg, VA: National Center for State Courts, 2001.                                                           

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Kyle, David T., PhD.  The Four Powers of Leadership.  Deerfield, FL: Health Communications, Inc., 1998.

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B

Mulligan, Judge Robert A.  “Metrics in the Trial Court: Creating a Culture of High Performance.” Boston Bar Journal (May/June 2007): 5.               

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Ostrom, Brian and Roger Hanson. Achieving High Performance: A Framework for Courts.  Williamsburg, VA: National Center for State Courts, 2010.

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B

Patterson, Kerry and Joseph Grenny, Ron McMillan, Al Switzler.  Crucial Conversations: Tools for Talking When Stakes Are High.  New York: McGraw-Hill, 2002.

C

The Role of State Court Leaders in Supporting Public Policy that Affects the Administration of Justice: for Chief Justices and State Court Administrators.  Philadelphia, PA: Pew Center and National Center for State Courts, 2008. (Available in NCSC Library.)

B

Serving the American Public: Best Practices in Performance Measurement, Benchmarking Study Report.  Washington, D.C. : White House, 1997. 

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C

Steelman, David C. et al.  Achieving Excellence in the Georgia Superior Court in Chatham County: Report of an Organization and Management Review: Final Report.  Denver, CO: National Center for State Courts, 2004.           

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C

Steelman, David C.  Court Business Process Enhancement Manual:  An Aid to Process Improvement and Process Reengineering for Judges, Court Managers, and Court Information Technology Directors.  Williamsburg, VA: Conference of State Court Administrators and National Association for Court Management, 2003.

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C

Steelman, David C. and Anne Skove.  Creation of State Court Administrative Offices and Selection of State Court Administrators.  Williamsburg, VA: National Center for State Courts, 2007. 

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L

Stone, Douglas and Bruce Patton, Sheila Heen.  Difficult Conversations.  New York: Penguin Books, 1999.

L

Striving for Excellence in Judicial Administration.  Boston, MA: Massachusetts Court System, 2008.                                                                            

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L

Stupak, Ron.  “Leadership’s Best Kept Secret: The Administrative Assistant.”  22 Court Manager 1 (2007)” 26.  (Available in the NCSC Library.)

L

Succession Planning: Workforce Analysis, Talent Management, and Leadership Development.  Williamsburg, VA: National Association for Court Management, 2008.  (Available in the NCSC Library.)

C

Tuttle, Steve. Advancements in Court Operations and Job Satisfaction during Adverse Economic Times. Williamsburg, VA: National Center for State Courts, 2011.

http://ncsc.contentdm.oclc.org/cgi-bin/showfile.exe?CISOROOT=/hr&CISOPTR=148

B

United States General Accounting Office (GAO).  Performance Measurement and Evaluation.  Washington, D.C.: GAO, April 1998.

C

United States Department of Justice.  Creating Performance Measures that Work: A Guide for Executives and Managers.  Office of Community Oriented Policing Services/SEARCH Group, Inc., 2006.

L

Ward, Brian.  Leading High Performance Organizations.  SelfGrowth.com, 2003.

http://www.selfgrowth.com/