ACS_Curriculum


Webinar Classes

Transition to Role of Supervisor  1.5 hrs
This webinar focuses on the definition of the role of supervisor.  A great deal of discussion centers on the challenges of supervising former colleagues and friends.  Also, discussed are the strategies to meet the challenges of being a new supervisor.

Supervisory Ethics   1.5 hrs
Supervisors make numerous decisions that communicate their character, values and integrity to others.  Whether it is a decision on what criteria to use in granting those in-demand vacation days during the holidays, or whether or not to accept a gift from a subordinate, your choices are watched.  This session will cover the supervisor’s role in implementing the Employee Code of Conduct and will look at those defining moments when who you are can be communicated by what you do.
This course is COJET Ethics Accredited.

Virtual Classes via Zoom (2 days - 4 hours each day)

Human Resource Management  7.0 hrs
Topics covered in the course include the importance of HR management, federal and state laws, personnel rules and regulations, hiring fundamentals, new employee orientation, performance management, progressive discipline, documentation and record keeping.
This course is COJET Ethics Accredited.

Supervisor’s Role in Caseflow Management   7.0 hrs
This face-to-face class focuses on topics in caseflow management including supervisor accountability in caseflow management, stakeholder groups, and court culture/leadership, CourTools as standards to measure performance, reporting data and tools and resources in CFM.

NOTE: Beginning in 2024, these two classes will be offered twice a year - once in a virtual format and once as full-day, in-person classes at the JEC

Self-Paced Online Classes

Please Note: These classes are accessed through Percipio.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar.

Business Coaching (Two classes)

Coaching Techniques that Inspire Coachees to Action 
Successful businesses see the development of talent as an essential activity.  This course identifies how coaching helps professional growth, how to develop relationships with coachees, assess their needs and create goals to meet them. 

Keeping Your Coachee Committed and Accountable 
Productive coaching is essential to the professional development. In this course, you'll learn actions for gaining commitment from coachees, measuring their progress, and how to recognize when they're ready to move forward on their own. 

These classes are accessed through Percipio.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar. There is one worksheet covering both Business Coaching classes.

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Problem Solving & Decision Making

Problem Solving: Generating Solutions
When faced with business challenges, defining the problem is an important step, but it’s only the first in a series of steps. Now comes the hard part: finding ways to solve the problem. Generating multiple solutions allows you to open up your thinking and reexamine your opportunities and possibilities. Studies have found that when decision makers considered two or more possible solutions, the average failure rate of an implemented solution dropped from 50% to 30%. Generating alternative solutions sets the stage for creativity, innovation, and success. It allows your company to pursue not just a good solution, but the best solution. In this course, you will explore the process of generating alternative solutions to business problems. You’ll look at the types of information you need to gather before you can begin, ways to brainstorm creatively and productively, and how to use the ideas that come from it to fashion and solidify actionable solutions. Finally, you’ll learn to identify potential pitfalls to generating solutions and how to mitigate or avoid them.

This class is accessed through Percipio. ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar. 


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Conflict Resolution (2 classes)

Making Difficult Conversations Meaningful Difficult conversations can be stressful, evoking strong negative emotions, even becoming unpredictable or unsafe as tensions rise. Handled the wrong way, they can damage your work relationships and leave you feeling unsure of yourself. The extent to which you view situations as potentially easy or difficult depends on being aware of, and managing, your emotions. Change your mindset to believing you have the skills to engage in a healthy conversation and you will be able to listen with empathy and communicate even difficult news with tact and diplomacy. In this course, you'll learn steps to prepare yourself for handling difficult conversations. You’ll also learn the key elements of being aware of your emotions before a conversation goes out of control as well as strategies that will help you effectively tackle difficult conversations in almost any situation. Finally, you’ll learn techniques to end difficult conversations on a positive note.

Handling Team Conflict Successful teams are characterized by having a clear direction, trust among team members, effective communication, and a clear process for managing team conflict. The survival of a team depends on a team leader who can quickly recognize conflict, diagnose its cause, and implement conflict resolution strategies. In this course, you'll learn about what causes conflict on a team and the important role of healthy communication in handling conflict. You'll discover best practice approaches to dealing with conflict. You'll also explore the tenets of principled negotiation in managing conflict. Finally, you'll learn guidelines for resolving conflict that address one specific type of conflict: lack of trust.

These classes are accessed through Percipio.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar. There is one worksheet covering both classes.

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Effective Communications and Meetings

Planning Meetings Fit for Purpose 
Have you ever yawned your way through a presentation or meeting, and left feeling like it was a waste of your time?  Maybe the meeting wasn't relevant to you or it wasn't presenting the information in an engaging way.  Meetings are among the most expensive forms of communication, so it's essential to make the investment worthwhile.  In this course you'll discover a process for preparing effective meetings by establishing a clear purpose and objectives. With the right people and agenda, and solid prep work, you're nearly there!  If you struggle to start meetings on the right note, this course can help you get the most out of them, saving you valuable time. 

This class is accessed through Percipio.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar.  
 

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Team Building

Building the Foundation for an Effective Team  

The way in which teams are built is an important factor in determining a project's success. Effective team management requires strong team leadership that clearly outlines your goals and standards of behavior. In this course, you'll learn about the five stages of team development and strategies for selecting high-performing team members most suited for collaboration. You'll also learn some foundations for managing teams successfully, including how to set team goals, assign roles to individuals working on a team, and define specific guidelines for how team members should behave to minimize conflict and optimize teamwork.

 

This class is accessed through Percipio.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar. 

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Employee Motivation

Leading by Motivating Motivation drives people to take action. Without proper motivational leadership, things simply would not get done. As a leader, your capacity for motivating plays a key element in the success of your team and organization.  This course provides you with an understanding of why motivating leadership strategies are important and offers practical techniques for encouraging team motivation. 

This class is accessed through Percipio.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar. 

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Employee Relations/Communication

Developing a Successful Team Anyone who is responsible for managing teams will tell you that team dynamics make a huge difference in the working environment. Developing effective project teams is one of the primary aspects of team leadership. In this course, you'll learn how to develop a team culture early on by establishing team member competencies and working to improve team dynamics. You'll also learn about methods used to encourage team participation and motivation and increase teamwork and commitment. Finally, you'll learn about the importance of assessing and improving team performance.

This class is accessed through Percipio. ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar. 

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Setting Priorities

Making the Time You Need: Get Organized If you want to manage your schedule and make your time count, you have to be organized. But to stay organized, you need to check your progress. This means developing schedule management skills.  The stress and potential for mistakes grows when you don't spend time organizing your time. In this course, you'll discover how schedule management can help you regain control of your time. You'll learn how to leverage your personality to boost your productivity and explore techniques for dealing with time stealers. And you'll learn how to create practical to-do lists and keep them relative and realistic. 

This class is accessed through Percipio.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar. 

 DOWNLOAD WORKSHEET:    WORD   |    PDF

 

Change Management (2 Classes)
 

Navigating Your Team Through Strategic Change

Today’s business leaders face a dynamic business environment that requires continual transformation of products, processes, and people. As former U.S. Army Chief of Staff Eric Shinseki put it, “If you dislike change, you’re going to dislike irrelevance even more.” Advances in technology and the evolution of customers’ and investors’ values drive enterprises toward strategic change in order to remain relevant and profitable. Because the success of strategic change management largely depends on the behavior of the people within an organization, team leaders play a critical role. In this course, you will discover effective strategies for communicating about change with your team. You will learn how to adjust your team’s activities to achieve broad company-wide goals for change. Organizational change is difficult, both to initiate and to maintain. This course will help you to overcome obstacles, including various types of employee resistance to change. You’ll learn tools for sustaining change. Throughout, the emphasis is on honest, targeted communication, dialogue, and listening. 

 

Managing Motivation During Organizational Change  

A key challenge for managers is motivating and engaging employees during times of organizational change. To survive and grow in volatile markets; organizations have to embrace change; they have to innovate and adapt. However, because change involves uncertainty, it's stressful and it can impact employee motivation and productivity - just at a time when an organization needs everyone to pull together and give their best efforts. In this course, you'll learn change management techniques to help you recognize and manage employee stress, as well as your own stress, during periods of change. You'll also learn about common reactions to change, and strategies for managing change to help you engage, motivate and support employees.  

 

These classes are accessed through Percipio.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar. There is one worksheet covering both classes.

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Education Services Division Broadcasts

CORE FUNCTIONS

 

Using Strategic Thinking to Consider the Big Picture 
Big-picture thinking stretches beyond the short term and considers how an organization can succeed in the long term. By thinking strategically about a problem using the bigger picture, you can elevate your perspective and get a better idea of the forces at play within your organization.  This course describes how systems thinking can help you become skillful at making sense out of opposites and contradictions and better understand cause and effect while managing your department according to the business strategy. It explains actions you can take to encourage creative thinking and come up with solutions that take into account the bigger picture. You’ll also learn how understanding your organizational value chain can help you connect to the organization's strategy and implement it more effectively.  

This video is accessed through Percipio.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar.  Complete this class before watching the 2019-2024 Strategic Agenda - "Justice for the Future.” - ESD Broadcast. 

Justice for the Future Chief Justice Robert Brutinel presents the Arizona Supreme Court strategic agenda for 2019 - 2024.  The 5 goals of the strategic plan are discussed.  This class is a video which can be viewed by clicking HERE.  Please use the worksheet listed below that corresponds to the new Strategic Plan, which can be found through the link on question 5 of the worksheet.   

There is one worksheet covering both the Percipio course “Using Strategic Thinking to Consider the Big Picture” and the "Justice for the Future" video.  
 
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An Historical and Contemporary View of the Courts in Government and Society   

This program takes a look at the courts' role in society throughout history.  Also discussed are Prof. Ernie Friesen’ s eight Purposes of Courts. Hon. Louis Frank Dominguez (Phoenix Municipal Court) and Jeff Fine (Court Administrator, Goodyear Municipal Court) share their views on the courts.  This class is a video which can be viewed by clicking HERE.
 
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COOP and Court Security 
This program covers the role a supervisor plays in keeping their workplace and employees safe. Topics include workplace violence, mail security, bomb threats, and evacuation procedures. A combination of videos, computer-based trainings and one-on-one discussions make up the curriculum. Refer to your worksheet for more information. The video portion of the class is viewable by clicking HERE.

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Supplemental Materials:

Legal Advice vs. Legal Information  

With the increase of self-represented litigants in Arizona, the issue of how to provide assistance and information to court customers, without giving legal advice, is becoming more critical and urgent. Court customers approach you daily with countless questions about cases, policies and procedures, forms and terms, attorneys and the judiciary. Consequently, and often with little guidance, you must decide what information you can provide to these customers.

This course is COJET Ethics Accredited.
 
This class is a computer based class which can be accessed by clicking HERE.  The accompanying program materials can be found HERE.
 
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Arizona Plus Supervisor Capstone (in person)

 
The AZ Plus Supervisor Capstone covers the topics listed below.  It is the final class in the ACS program and can be attended by ACS participants who have successfully completed all other classes in the program.  Upon completion of the ACS checklist and submission of all necessary documents to the Education Services Division, eligible participants will be invited to attend the Arizona Plus Supervisor Capstone.
 
Leadership
The session of the Capstone will focus on the basic concepts of organizational leadership. Participants will explore their own leadership style and temperament as well as recognize the perspective of different (sometimes competing) stakeholders. The application of administrative rules, orders, statutes and governing policies will also be discussed.
 
Public Education and Media Relations
This session will provide the participants with the importance of educating the public, legislative and executive branches of the government about court systems, processes and programs.  Participants will explore awareness of and ability to quickly access public information about the court and other related entities.
 
Workflow Processes and Environment
This session will explore the relationship between work flows and process in the court.  Content will include the organization of work spaces and their adjacencies.
 
Records Management
This session will overview the court’s records and retention policies.