ACS_Curriculum

Webinar Classes

Transition to Role of Supervisor  1.5 hrs
This webinar focuses on the definition of the role of supervisor.  A great deal of discussion centers on the challenges of supervising former colleagues and friends.  Also, discussed are the strategies to meet the challenges of being a new supervisor.

Supervisory Ethics   1.5 hrs
Supervisors make numerous decisions that communicate their character, values and integrity to others.  Whether it is a decision on what criteria to use in granting those in-demand vacation days during the holidays, or whether or not to accept a gift from a subordinate, your choices are watched.  This session will cover the supervisor’s role in implementing the Employee Code of Conduct and will look at those defining moments when who you are can be communicated by what you do.
This course is COJET Ethics Accredited.

Virtual Classes via Zoom (2 days - 4 hours each day)

Human Resource Management  7.0 hrs
Topics covered in the course include the importance of HR management, federal and state laws, personnel rules and regulations, hiring fundamentals, new employee orientation, performance management, progressive discipline, documentation and record keeping.
This course is COJET Ethics Accredited.

Supervisor’s Role in Caseflow Management   7.0 hrs
This face-to-face class focuses on topics in caseflow management including supervisor accountability in caseflow management, stakeholder groups, and court culture/leadership, CourTools as standards to measure performance, reporting data and tools and resources in CFM.

NOTE: These two classes are typically offered twice a year - once in a virtual format and once as full-day, in-person classes at the JEC

Self-Paced Online Classes

Please Note: These classes are accessed through Percipio.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar.

Business Coaching (Two classes)

Delivering Feedback That Encourages Growth  The process of giving and receiving feedback is inevitable and indispensable in a work environment. When feedback is effective, it can foster a growth mind set in the workforce and contribute to organizational success. In this course, you will learn how to plan a feedback session and give feedback in a constructive manner. You will also learn about some proven models to construct the feedback objectively and effectively. Techniques for handling less-than-ideal reactions to feedback and overcoming potential anxiety will also be discussed to support performance improvement, employee motivation, and workplace relationships.

Leadercamp on Demand: Coach and Grow Your Team  Leadership is about getting results with and through other people. In order to help your team members continue to stretch, grow and achieve, they need coaching, support and feedback. Coaching enhances your ability to guide and develop individual team members and cultivates a culture of continuous improvement. By understanding your team's unique strengths and development needs you can tailor your leadership approach to maximize their potential. Moreover, coaching fosters increased employee engagement and satisfaction, leading to higher retention, engagement, and morale. This program focuses on listening and questioning in different ways to enable action oriented, collaborative conversations. A distinctive feedback model is taught that supports intentional listening in everyday coaching conversations so that you can engage your employees to get the best performance possible. In the third installment of the four-part Connected Leadership series, Michelle Tillis Lederman, an executive coach, people expert, and CEO, will explore how coaching can enhance your ability to guide and develop individual team members and cultivates a culture of continuous improvement. By developing the skills necessary to coach and grown your team, you become a Connected Leader.

These classes are accessed through Percipio.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar. There is one worksheet covering both Business Coaching classes.

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Problem Solving & Decision Making

Problem Solving: Generating Solutions
When faced with business challenges, defining the problem is an important step, but it’s only the first in a series of steps. Now comes the hard part: finding ways to solve the problem. Generating multiple solutions allows you to open up your thinking and reexamine your opportunities and possibilities. Studies have found that when decision makers considered two or more possible solutions, the average failure rate of an implemented solution dropped from 50% to 30%. Generating alternative solutions sets the stage for creativity, innovation, and success. It allows your company to pursue not just a good solution, but the best solution. In this course, you will explore the process of generating alternative solutions to business problems. You’ll look at the types of information you need to gather before you can begin, ways to brainstorm creatively and productively, and how to use the ideas that come from it to fashion and solidify actionable solutions. Finally, you’ll learn to identify potential pitfalls to generating solutions and how to mitigate or avoid them.

This class is accessed through Percipio. ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar. 

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Conflict Resolution (2 classes)

Making Difficult Conversations Meaningful Difficult conversations can be stressful, evoking strong negative emotions, even becoming unpredictable or unsafe as tensions rise. Handled the wrong way, they can damage your work relationships and leave you feeling unsure of yourself. The extent to which you view situations as potentially easy or difficult depends on being aware of, and managing, your emotions. Change your mindset to believing you have the skills to engage in a healthy conversation and you will be able to listen with empathy and communicate even difficult news with tact and diplomacy. In this course, you'll learn steps to prepare yourself for handling difficult conversations. You’ll also learn the key elements of being aware of your emotions before a conversation goes out of control as well as strategies that will help you effectively tackle difficult conversations in almost any situation. Finally, you’ll learn techniques to end difficult conversations on a positive note.

Managing Conflict on Your Team  Conflict in the workplace is inevitable, but how you manage it determines whether it drives progress or creates dysfunction. When handled effectively, conflict can spark innovation, strengthen relationships, and lead to positive outcomes for everyone. The key lies in developing the skills to transform potentially destructive disagreements into opportunities for growth and positive change. In this course, you'll learn how to harness constructive conflict to drive team progress by creating an environment where diverse perspectives can safely clash and combine. You'll explore how to use emotional regulation to de-escalate collective emotions and maintain productive team dynamics during challenging situations. You'll discover how to use strategic inquiry to uncover and address the root causes of conflict. Finally, you'll learn how to adapt your conflict management approach to different situations using proven frameworks that help you choose the most effective response for each unique circumstance.

These classes are accessed through Percipio.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar. There is one worksheet covering both classes.

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Effective Communications and Meetings

Planning Meetings Fit for Purpose 
Have you ever yawned your way through a presentation or meeting, and left feeling like it was a waste of your time?  Maybe the meeting wasn't relevant to you or it wasn't presenting the information in an engaging way.  Meetings are among the most expensive forms of communication, so it's essential to make the investment worthwhile.  In this course you'll discover a process for preparing effective meetings by establishing a clear purpose and objectives. With the right people and agenda, and solid prep work, you're nearly there!  If you struggle to start meetings on the right note, this course can help you get the most out of them, saving you valuable time. 

This class is accessed through Percipio.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar.  
 

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Team Building

Promoting a Positive Work Environment  A positive workplace culture creates happy and satisfied employees. This in turn helps meet organizational goals. While it is important to create positivity in the workplace, it is equally important to address negativity to avoid decreased work performance. In this course, you'll learn to recognize the impacts of a positive workplace and identify negative indicators in a work environment. You'll also explore the organizational strategies that promote positive employee engagement and learn techniques to interact personally with employees in ways that foster a positive work environment.

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Employee Motivation

Inspiring High Performance Through Motivation  Ignite your team's performance through the science of motivation. Beyond temporary enthusiasm, discover how to create lasting engagement that powers breakthrough results. In this course, you'll master the fundamental drivers of workplace motivation, learn how to build a culture where inspiration thrives naturally, explore techniques that convert engagement into measurable outcomes, and develop strategies to sustain momentum through challenges and change. Transform your leadership approach from managing compliance to unleashing your team's full potential.

This class is accessed through Percipio.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar. 

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Employee Relations/Communication

Managing Employee Development and Growth  Great leaders don't just manage performance – they unlock potential. Transform your team members' capabilities while driving organizational success through strategic employee development. In this course, you'll learn to assess development needs accurately, prepare for productive development discussions, conduct growth-focused conversations that inspire commitment, and create effective development plans with clear goals and accountability. Master these essential skills to build a high-performing team that continually grows, contributes, and achieves exceptional results.

This class is accessed through Percipio. ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar. 

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Setting Priorities

Managing Your Time So It Doesn’t Manage You  No one can add an extra hour to the day to get more done. But anyone can make better use of the 24 hours you do have by becoming more effective at time management. All it takes is deciding to seize control of your own time and then taking small steps in the right direction. In this course, you'll consider how you're spending your time now and what techniques you can use to spend it more wisely and productively. You'll learn to block the time stealers that interfere with your productivity, use to-do lists and schedules to organize your time and tasks, and develop a regular habit of checking in with your plans to make sure you're getting them done.

This class is accessed through Percipio.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar. 

DOWNLOAD WORKSHEET:    WORD   |    PDF

Change Management (2 Classes)

Navigating Your Team Through Strategic Change  Today’s business leaders face a dynamic business environment that requires continual transformation of products, processes, and people. As former U.S. Army Chief of Staff Eric Shinseki put it, “If you dislike change, you’re going to dislike irrelevance even more.” Advances in technology and the evolution of customers’ and investors’ values drive enterprises toward strategic change in order to remain relevant and profitable. Because the success of strategic change management largely depends on the behavior of the people within an organization, team leaders play a critical role. In this course, you will discover effective strategies for communicating about change with your team. You will learn how to adjust your team’s activities to achieve broad company-wide goals for change. Organizational change is difficult, both to initiate and to maintain. This course will help you to overcome obstacles, including various types of employee resistance to change. You’ll learn tools for sustaining change. Throughout, the emphasis is on honest, targeted communication, dialogue, and listening. 

Keeping Teams Motivated During Organizational Change  Change transforms organizations, but it's your leadership that determines whether your team thrives or merely survives the journey. When uncertainty rises and stress peaks, the right approach can turn disruption into opportunity for growth. This course equips you with four essential strategies: managing team stress through workload balance and emotional support, communicating effectively to build trust during transitions, using motivational leadership to build resilience, and supporting each individual's unique change experience. By mastering these techniques, you can guide your team confidently through any organizational transformation.

These classes are accessed through Percipio.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar. There is one worksheet covering both classes.

DOWNLOAD WORKSHEET:    WORD  |   PDF 

Education Services Division Broadcasts

CORE FUNCTIONS

Using Strategic Thinking as a Manager 
Are you a strategic thinker? Do you consider what's going on around you – in your unit, company, industry, and wider business environment? Are you good at visualizing new possibilities or ways of working? Charting the future in today's business environment requires leaders to think strategically like never before. In these times of personal and organizational disruption and change, strategic thinking has become a skill of necessity that will play a key role in determining success or failure. In this course, you’ll learn the characteristics of strategic thinking and what a strategic mindset looks like in action. You’ll also learn the skills involved in developing two vital aspects of strategic thinking: the creative, innovative, and visionary components that allow you to have and communicate a clear strategic vision and see new possibilities; and the orderly, analytical, and logical skills that help you handle complexity and guide you toward balanced and smart decision making.

This video is accessed through Percipio.  ACS participants receive their individual user access and log-in information directly from the Leadership Institute registrar. Complete this class before watching the "2024 Passing of the Gavel" broadcast - Chief Justice Ann A. Scott Timmer presents the Arizona Supreme Court's 2024-2029 Strategic Agenda "and...Justice for All” where the 5 goals of the strategic plan are discussed. The broadcast can be viewed by clicking HERE.   

There is one worksheet covering both the Percipio course “Using Strategic Thinking as a Manager” and the "2024 Passing of the Gavel" broadcast.  
 
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This program takes a look at the courts' role in society throughout history.  Also discussed are Prof. Ernie Friesen’ s eight Purposes of Courts. Hon. Louis Frank Dominguez (Phoenix Municipal Court) and Jeff Fine (Court Administrator, Goodyear Municipal Court) share their views on the courts.  This class is a video which can be viewed by clicking HERE.
 
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COOP and Court Security 
This program covers the role a supervisor plays in keeping their workplace and employees safe. Topics include workplace violence, mail security, bomb threats, and evacuation procedures. A combination of videos, computer-based trainings and one-on-one discussions make up the curriculum. Refer to your worksheet for more information. The video portion of the class is viewable by clicking HERE.

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Supplemental Materials:

• Active Shooter 
• Bomb Threats
• Online Resources
• Prepare to Go List
• Workplace Violence

With the increase of self-represented litigants in Arizona, the issue of how to provide assistance and information to court customers, without giving legal advice, is becoming more critical and urgent. Court customers approach you daily with countless questions about cases, policies and procedures, forms and terms, attorneys and the judiciary. Consequently, and often with little guidance, you must decide what information you can provide to these customers.

This course is COJET Ethics Accredited.
 
This class is a computer based class which can be accessed by clicking HERE.  The accompanying program materials can be found HERE.
 
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Arizona Plus Supervisor Operational Excellence 

 
The AZ Plus Supervisor Operational Excellence (formerly the "Capstone") is a one-day, in-person course required in the ACS program. Participants who have previously been approved to attend the Capstone, and still need to, will be given registration priority.  Others, who have not yet completed all other ACS coursework, may register to attend when there is space available. 1-hour sessions include, but are not limited to: Role of Courts, Policy & Organization, and Leadership.