Arizona Judicial Branch

Caseflow and Workflow



Unnecessary delay diminishes justice and increases the cost of litigation, but delay is not inevitable. Participants in this course will be able to reduce the size and age of their pending case inventory and streamline caseflow processes by adopting the fundamentals taught in this class.

Activities lead participants through the process of assessing the effectiveness of their court’s caseflow management system and learning how to develop a system that ensures timely and just disposition of all cases in collaboration with the stakeholders.  Participants also learn the fundamentals of caseflow management, strategies to create or enhance their court’s caseflow management program, and how to put in place an effective differentiated case management (DCM) plan.

After completing this course, you should be able to:

  • Identify connections between effective caseflow and workflow management with the cost of delay.
  • Identify key strategies to manage and measure caseflow as they relate to case types and special issues.
  • Discuss protocols for monitoring performance and methods to identify emerging issues and potential resources needed to address them.
  • Identify variations in caseload type and complexity and assess implications for caseflow and workflow processes.
  • Identify situations where backlogs or other inefficiencies exist and recommendations for improvements.
  • Describe challenges that influence the ability to change caseflow management processes.
  • Develop an action plan to address relationships that enable the court to accomplish effective case management.