Caseflow and Workflow

This course will provide participants with the opportunity to discover and become familiar with known and proven elements of caseflow management (the protocols and actions a court provides for case processing) and workflow management (the elements and resources provided by a court in support of caseflow management activities). Participants will learn how to apply best practices of caseflow and workflow management to their court, as well as analyze the effectiveness of their courts’ current caseflow management system and practices. The course helps court professionals understand what is affecting caseflow positively or negatively in their court, and will provide practical tools to improve their courts’ caseflow and workflow.