Workforce Management

Workforce management helps an organization achieve its mission and goals by acquiring and maintaining a productive workforce. While workforce management is typically assigned to upper-level management (i.e., HR Manager, HR Director, Court Administrator, Clerk of the Court), effective management of employees extends to middle management and to first-level supervisors as well. Employees who do not have supervisory responsibility also benefit from an awareness of fundamental human resources laws and concepts.

In this course, participants learn about laws that impact workforce management in courts. Participants will understand how sound workforce practices, policies, and procedures can help a court achieve legal compliance and how poor attention to detail, ineffective communication and lack of follow-through can create employment issues with significant legal consequences. In addition, participants will learn sound recruitment, selection and retention procedures and performance management principles that encourage a high-performance work environment. Participants also explore how to develop good employee relations and understand the intricacies of operating in an environment shared by employee-interest groups and organized labor. Further, participants will learn the importance of organizational development in a diverse world and the importance of career development, mentoring and succession planning.

Participants who complete this course will:


  • Identify sound workforce management policies, procedures, and practices for the courthouse work environment.
  • Identify and discuss key federal employment laws that impact the courthouse work environment.
  • Identify and apply effective recruitment and selection principles, as well as orientation.
  • Articulate and employ effective workforce performance management techniques, including the importance of workforce development, mentoring, and succession planning to retain a qualified workforce.
  • Identify and apply employee relations principles, including discipline.