The Parent Assistance Hotline (PAH) provides information to parents or guardians to broaden their understanding of the process of the removal of a child from their home. PAH staff address several topics with callers, including:
- The legal rights of parents and guardians, including the right to attend court and foster care review board hearings;
- The child's legal rights;
- The means for accessing personnel who can provide information on the well-being of the hcild who is removed from the home;
- The means for accessing community resources that may be available;
- The procedures for attorney assignment.
Contact Information
PAH staff provide coverage for incoming calls during regular business hours (Monday-Friday, 8am-5pm) at the following numbers:
Toll free: (800) 732-8193
Phoenix area: (602) 452-3580
Frequently Asked Questions
The goal of the PAH staff is to provide accurate information, education, and referrals enabling parents and caretakers to work more effectively within their family unit.
Some questions are frequently asked by people who contact the PAH. To try to help serve the public better, the PAH has listed several of these questions with their answers.
Statistical Information
PAH staff track calls which are subsequently categorized based on the nature of the information requested. The following table illustrates the utilization of the PAH service as well as the types of calls received by PAH staff.
|
April 2012 Statistics
|
| Program Name |
Number of Calls |
| Parent Assistance Hotline |
80 |
| Foster Care Review Board |
5 |
| Court Appointed Special Advocate |
0 |
| Dependent Children's Services Division |
0 |
| Confidential Intermediary Program |
2 |
| Domestic Relations |
13 |
| Other |
20 |
| Total Calls: |
120 |
| Action |
Number of Calls |
| ADES - CPS |
19 |
| ADES -Other |
7 |
| Attorney |
17 |
| Behavioral Health Services |
8 |
| CASA Program |
0 |
| Confidential Intermediary Program |
3 |
| Court -Domestic Relations |
10 |
| Court - Juvenile |
3 |
| Court - Other |
8 |
| FCRB |
5 |
| Ombudsman's Office |
12 |
| Other Services |
16 |
| N/A |
12 |
| Total Calls: |
120 |
*Report includes calls received from 4/1/2012 through 4/30/2012