Parent Assistance Hotline


The Parent Assistance Hotline  (PAH) was created to provide information for parents and guardians of children involved in a juvenile dependency (child welfare) matter. PAH staff address a variety of topics with callers including:

  • The Arizona dependency court process.  
  • The roles of various participants involved in juvenile dependency cases. 
  • Community resources such as legal assistance and other supportive services.  

Please note that Hotline staff do NOT have access to case-specific information and CANNOT give legal advice.

Contact Information

PAH staff answer calls during regular business hours: Monday through Friday, 8am to 5pm. 

602-452-3580  Local Number 

800-732-8193  Toll Free

602-452-3545  TTY (Hearing Impaired)

If staff is unable to answer your call, please leave your confidential voice message and your call will be returned as soon as possible during business hours.  

Frequently Asked Questions

Hotline staff strive to provide accurate information, education, and referrals. Here are the answer to some Frequently Asked Questions

Statistical Information

PAH staff track calls which are subsequently categorized based on the nature of the information requested.  The following table illustrates the utilization of the PAH service, as well as the types of calls received by PAH staff.

June 2024 Statistics

Program Name Number of Calls
Parent Assistance Hotline 7
Foster Care Review Board  0
Court Appointed Special Advocate   0
Dependent Children's Services Division 0
Confidential Intermediary Program 0
Domestic Relations 0
Other 1
Total Calls: 8
Referred To: Number of Calls
DES - Other 0
Attorney 4
Behavioral Health Services   0
Court Appointed Special Advocate Program 0
Confidential Intermediary Program    0
Court -Domestic Relations 0
Court - Juvenile 0
Court - Other 0
Foster Care Review Board   0
Ombudsman's Office 1
Other Services 2
N/A 0
Total Calls: 8

*Includes calls received from 6/1/2024 through 6/30/2024