Education Services Division, Arizona Supreme Court
February - March  2014 Edition
Welcome to The Coordinator, a bi-monthly online newsletter for training coordinators and other judicial employees involved in staff education.  In each edition you will find valuable information about upcoming training events, COJET policy, resources you can use, and insights from your peers in the judiciary. 
We always welcome your ideas and feedback at [email protected]

Upcoming Events

Please visit the Education Services Division Calendar for more information on the following events.

  • 3-7              Firearms Training (Yuma)
  • 20               Arizona Court Supervisor (ACS) - Human Resources
  • 21               Arizona Court Supervisor (ACS) - Caseflow Management


  • 3-7           General Jurisdiction New Judge Orientation
  • 10-14       Defensive Tactics
  • 12-14       Arizona Court Executive (ACE) - Institute for Court Management (ICM) - High Performance Court Concluding Seminar
  • 17-20       Intensive Probation Supervision
  • 25-26       Arizona Court Supervisor (ACS) - Capstone
  • 28            Training Coordinator Conference

 Don’t see your event listed? Click here to let us know about your upcoming events. 

**Help Keep Us Current - Please email
[email protected] with any updates to the directory.**

Do you want to connect with other Training Coordinators?

Visit the Training Coordinator Statewide Directory


The Chain: Don't Be The Weakest Link

The Chain: Don’t Be the Weakest Link introduces participants to Hactivists, Phishers, and others who constantly attempt to gain access to our Court Network. Although invisible to most users, a virtual battle rages day and night between our network security and malicious outside threats.  But despite advances in automated security software and hardware, the weakest link in network security continues to be the user.  Clicking on what seems to be a legitimate link in an email or sharing a password can render sophisticated network security measures ineffective. 

Participants completing this program will receive 1 hour of COJET, and will be armed with practical tips to keep their data and the AJIN network safe from malicious intrusions… keeping them from becoming the weakest link!

Program Materials
Flyer (with link to Broadcast)

View the video by clicking HERE




2014 COJET Requirement

Beginning January 1 – December 31, all full-time judges and court personnel shall obtain a minimum of 16 hours of job-related training, including ethics.  As you plan your local training conferences for the 2014 calendar year, please keep in mind this year’s designated Core Curriculum area ispublic service, effective communication and customer service.  Training in this category is required for all non-judicial officer employees, and may include subjects that are relevant to verbal, non-verbal or written communication skills, interacting with court customers, providers and the media, among others.

A small list of core topic area examples are given below.  The list is not inclusive; however, it will provide you with guidance on possible training options:


Examples of classes in this category:

  • Presentation Skills
  • Can You Hear Me Now?: Phone Skills
  • Customer Service Spanish for Non-Bilingual Court Staff
  • Victim Sensitivity Training
  • Special Incidents Reports
  • Report Writing Training
  • Dealing with Difficult People
  • Legal Advice, Legal Information
  • Motivational Interviewing
  • Active and Empathetic Listening
  • Reaching for Stellar Service
  • Cognitive Intervention/ Motivational Interviewing
  • Basic Grammar
  • Fundamentals of Interviewing
  • Giving & Receiving Feedback
  • Improving Team Performance
  • Emergency Communication
  • Verbal De-Escalation/Active Listening)
  • Conduction effective meetings
  • Conflict Resolution
  • Workplace Diversity

Per Administrative Order 2013-110 A temporary modification in non-facilitated learning hours remains in effect January 1 - December 31, 2014.  It is ordered that the limit of 8 credit hours for non-facilitated learning programs that may be used to meet the annual continuing judicial education requirements described in ACJA § 1-302 be increased to 10 credit hours for calendar year 2014.   All other policies, standards, and approval mechanisms described in § 1-302 remain in force.  

Please visit the following links for training resources and opportunities:

ACJA § 1-302

Education Services Division Website

Training Coordinator Directory

Training Coordinator Resources
2014 Frequently Asked Questions (FAQs)

Wendell – AZ Judicial Reference Site for Judges

The Leadership Institute (application required)


Registration Now Open: Annual Training Coordinator Conference - Friday, March 28, 2014

Mark your calendar for the next Training Coordinator Conference which is scheduled for March 28, 2014! We look forward to welcoming training coordinators and field trainers from across the state for a one-day, energizing and interactive event. This year’s conference will be focused on instructional design—the process by which we craft “instructional experiences which make the acquisition of knowledge and skill more efficient, effective, and appealing.” 

You will come away from the conference not only with armfuls of excellent curriculum, but with a process for creating effective programs customized for your own court.  Don’t miss your opportunity to network with and learn from your peers, while you gain access to valuable resources and new curriculum. 

To register, please go to:

This conference is offered free of charge to our target audience of Training Coordinators and Field Trainers. For those traveling more than 35 miles, we will reimburse your mileage. For those traveling more than 50 miles, we will cover the cost of lodging the night before. Lunch will be provided.



Upcoming Webinar: First You Need to Find Out What You Need 


Target Audience:  Training Coordinators and field trainers, who plan to deliver trainings (This training is not suitable for general audience).

Steven Covey identifies “beginning with the end in mind” as one of the 7 Habits of Highly Effective People.  Aligning action with clear outcomes leads to successful results in many facets of life.  The design of education programs is no exception.  Educational programs have the greatest effect when they are purposely designed to address a clearly identified need.  This webinar asks, “What change is needed in your court?”

Join Jeff Schrade, Director of the Education Services Division as he offers both a general overview and an examination of specific ways to identify knowledge and skill gaps in your court. Participants will use identified needs from their court to design education programs during the March 28th Training Coordinators Conference.

This webinar is scheduled for February 20, 2014 from 10am - 11am. You must register to participate live.  Webinars are recorded and available on-demand.

To register:

·         Type into your browser

·         Click the “upcoming” tab

·         Look for “TC WEBINAR SERIES” – First you need to find out what you need! Needs Analysis – Feb. 20, 2014

·         Click on “Register”

·         Enter registration password: 2014 and click “OK”

·         After you complete the registration form, you will receive a confirmation email with instructions



Free COJET Opportunity


Sponsor: Gilbert Municipal Court (map)

Date: February 12th, 2014

Registration form - WORD Format | PDF Format                                                                                                                                             

E-mail a copy of this registration to: [email protected]

Classes Offered:

·         Wednesday, February 12, 2014 - Morning 8:30 - 11:45 am
Leadership, Teamwork and Success: A Coach's Perspective

·         Wednesday, 2/12/14 - Afternoon 1:00 - 4:00 pm (meets ethics requirement)
Ethics Jeopardy - What is a Canon?

For questions or information relating to this conference, contact Susan Holliefield, Gilbert Municipal Court at 480-635-7841



SkillSoft Course Listing

Today’s court professional is busier than ever and finding opportunities to enhance skills and further knowledge can be challenging. In response to this, the Education Technologies Unit of the Education Services Division has partnered with SkillSoft to provide online training to court staff. Whether you are looking to improve your management or communication skills, hone your business math skills, or need to learn the latest Microsoft Office programs, you will find the necessary training in our extended course catalog.

To apply for a user license,  contact the AOC Education Technologies Unit at [email protected], and provide the following information:

·         Full name

·         Position in the court

·         Work address (including zip)

·         Work Phone number

·         Work email

·         The county where your court resides



Helping Adults Learn


Helping Adults Learn, authored by Alan B. Knox reviews procedures for planning, conducting and evaluating educational programs for adults and provides specific examples of techniques instructors can adapt and use in their situations. The Education Services Division has purchased this book for use by Training Coordinators.  It can be customized to fit your organization’s specific training needs. To check out these training curricula, please contact Vikki Cipolla-Murillo at [email protected] or 602.452.3005.



Diversity Bingo


Diversity Bingo is an interactive group learning experience that is designed to raise awareness of the perceptions and assumptions that exist in regard to different dimensions of diversity.  It focuses on helping participants be aware of the difficulties of determining certain categories of diversity or differentness. Overall it’s a substantive vehicle for raising awareness, gaining personal insights, and learning a great deal about diversity.



Communication Breakdown


“Communication Breakdown” is an engaging new training workshop with DVD to equip employees with the communication skills needed to avoid some of the most common problems with fellow employees at work, due to poor communication.

The Education Services Division has purchased the Communications Curriculum for use by Training Coordinators. All of the assessments, tools, training instruments, and Power point slides used in this workbook are included on the accompanying CD.  We recommend that you tailor the program to your organization’s needs by including specific information unique to your employees. The specifics of how you facilitate the program are up to you.

To check out these training curricula, please contact Vikki Cipolla-Murillo at [email protected]  or 602.452.3005.